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dumsithole
July 21, 2011
No refund
I cancelled studying with Intec college and the cancellation was confirmed by Intec college on 15 April 2011.I was told that I will be refunded, Today is the 18 July 2011 and I still haven’t received my refund. I even escalated my lawyers who sent a letter of demand to Intec College but Intec decided not to reply to the letter.I wonder what i need to do to get my R 8 429.00 refund
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Bellagirl1
June 28, 2011
Refund - Intec College
My Daughter applied for a course in Physocology and Counselling courses. My daughter (Melissa) paid the deposit and was given the run around everytime she phoned to find out where the books were. After 3 months she still had not got them. We phoned and had fax proof of deposit payment and enrolment form once again. We finally received the slip in the post on the 17 November 2009 and delivered to us on the 18 November 2009. My daughter would have collected the books the following day. She passed away suddenly. I then contact them and notified them that the books had not been collected and would be sent back from the post office. I then asked them to refund me for the deposit paid. I faxed a letter and death certificate to them, only to be informed that the do not refund as the course had been cancelled. Death is not a cancellation. I find this unacceptable. Had my dauther been alive she would have collected the books to study the dourses. She was looking forward to getting a degree. Death was the last thing that we expected. I have proof of deposit, post office slip etc. I still get bills being posted to me.
Regards
Mrs Veronica Muhlmann
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XOLISILE
May 30, 2011
Bad service
I enrolled with Intec college February 2009 for a diploma in Journalism, did not receive study material session 2, the leaner guide stated that I need to receive session 2 to start with my assignments .i was not able to write assignments called the school several times, they will investigate the matter and call me back . 5 months past they still investigating 488.90 was deducted from my account on a monthly basis . I decided to cancel the debit order, tried calling again to make them aware that I have cancelled the debit order, the call center is always busy you have to wait for an hour to get through when you have eventually made it through you being transferred to one consultant to another . I wanted a quick response so I went to complain to hallo peter .com I was promised to be contacted back, still no response . Then I decided to cancel the contract called the school spoke to Lynnette boysen explained everything she gave me a fax number to fax through the cancellation letter I confirm if she received it she said yes she will escalate to cancellation department. I called several time to confirm if the cancellation was approved only to find out that the cancelation department don’t take calls the cant see anything on their system . On the 11 of February I received a call from Carol to inform me that my account has been handed to legal because I’m owing the school 4000 . That was the shock of my life!!! the school owes me not the other way around .the school doesn’t even respond to consumer Affairs .I wasted almost 2 years trying to sort the problem but all I wanted was to get my diploma . just want to tell the whole world that this institution is a money making scheme .
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melanieerasmus
May 20, 2011
Breach of Contrect - NO BOOKS !!!!!!!!!!!!!!!!!!!!
I have joined in November last year and have been receiving 2 books every second month. This is unacceptable as I am supposed to write exams in May and we are already in May. The books were sent in drips and drabs and therefore have incomplete study material; I could not start on any subject as none of the subject is complete. I have phoned in numerous times and received emails with apologies but no books. I am now at this point where I am tired of wasting my money and tired of Intec wasting my time.
I spoke to 2 different ladies this week, the first person I spoke to promised to come back to me but failed to do this. The second person (Chantel) was more helpful to me but advised me that the last exam is in May and June and she would not be able to extend my course????????????????????????.
I am ready to take them to the consumer protection act!!!
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Intec Disappointing
May 10, 2011
Payment
I fail to understand why Intec is sending me sms with regards to payment and telling me I am behind in payments when I only received my books at the end of March?
I have made payments from March as I think it is a cheek from there side to ask me for payment for something I did not have. It took them 8 weeks to get my books to me and they lost the first set of books they sent.
Communication is zero as you sit for approximately 30 minutes if not longer to speak to someone. I am still waiting for someone in there accounts department to return my call.
They are so quick to sign you up and request your deposit but let you need further information or request an update on materials. There services is disgusting and shocking.
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rdentandt
May 3, 2011
Poor Service
I was approved for studying at intec and paid my deposit on12/04/2011. The call centre agent. Vimala Jasse said the whole process will take approx 21 days. It has been 21 days now first debit order was deducted and still no study material. I have phoned multiple times and receive empty promises about returning phone calls etc. I eventually, after being cut-off 4 times got through to someone who said that my study material is still in the stores and will be sent out during this week. Guess what the same promise as last week. I was also told that it will be sent via courrier which will make delivery faster. Today I was told it will be sent via normal post. Another two week wait if it will be sent, If the post office doesn't loose it. Rediculous service. None of the managers are available. The call centre people aren't allowed to hand out email addresses for the managers. Absolutely rediculous servicce at its best. Well done Intec you have managed to drag your name through the mud once again!
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Warda Salie
April 19, 2011
Cancelltaion
I have cancelled my course with Intec College aug 2010. I keep on calling the call centre and to - date I spoke to 10 different people explaining my story and guess what they - we will invistigate and get back to you... they never ever, ever phone me back and i need to call them because they deduct moeny from my account and I dont even have books or not even studying! They are a fucking rip - off and I beleive their licence of education should be removed!!!
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Polssen
April 11, 2011
They make promises every day to come back to us, but nobody ever comes back
I enrolled my son in December for a course at INTEC College. Today alone I phoned 31 times from my cellphone to INTEC (Cape town branch) without any results. I was put on hold most of the time. He didn’t receive any study material as yet.
They make promises every day to come back to us, but nobody ever comes back. He applied for a study loan and the bank want results at the end of March, but he doesn’t have any study material.
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Down in the dumps
March 30, 2011
Poor service
A month before my end-date they told me they still have to send me one of my subjects books.
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M.S. Road
March 28, 2011
Refund
Dear Sir/Madam,
I have registed to study Supply Chain Management at Intec College on the 16th June 2010, paid a registration fee of R7, 823, made arrangements with the student advisor that I shall collect my study material from their branch in Braamfontein, in July 2010 went for the collection of my study material, Intec failed to provide. Contacted Intec College in August 2011, still no material was provided, sent an email of cancelation of the course and requested Intec to refund my money. till today Intec have not refunded my money several times.
Your assistance in this matter is appreciated.
M.S Road
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