I got taken for $339.15 because I didnt' get the monthly receipts via email and I use their services for other background checks so the $19.95 went unnoticed I'm sorry to say for 17 months. I've never used the Identity Protect service as I'm already a customer of a much more robust ID service. I contacted customer service and was only able to get 3 of the 17 payments credited back. My credit card company Chase, is telling me they can't help me - will go to one of their branch offices face to face as a next step. Here is what else I'm doing and I would highly suggest others do the same as it may help drive the point hope with these guys.
Contact the executives of the company directly both by voice and email. Here is how you do it. Email address format is typically first initial last name @intelius.com ie. CFO Paul Cook is [email protected] To get them on the phone you cannot use the main # as this goes to an automated attendant with no way to dial out. To get an executive directly use their main phone number of (425) 974-6100 and substitute the last 4 numbers with extensions 6101 through 6115 (may be others beyond that but this is a start). Don't bother with x6105 as this goes to EVP John K. Arnold who is now spending 45 days in Federal prison for lying to a Grand Jury about having sex at one of Frank Colacurcio's strip clubs. Article here http://blogs.seattleweekly.com/dailyweekly/2010/02/intelius_co-founder_john_arnol.php
• Bill Owens, Chairman, Age 69
• Naveen Jain, President & CEO, Age 49, $276, 250 annual salary
• Paul T. Cook, CFO, Age 46, $174, 984 annual salary
• Kevin R. Marcus, CTO, Age 34
• Jim Adler, Chief Privacy Officer
• William R. Kerr, Chief Corporate Officer and Director, Age 54, $100, 000 annual salary
• Susan K. Koehler, Chief Marketing Officer
• John K. Arnold, EVP Business Development, Age 45 – in Federal prison for lying about having sex at strip club
• Edward O. Petersen, EVP Sales and Marketing, Age 37, $167, 500 annual salary
• Niraj A. Shah, EVP Engineering, Age 38
• Chandan S. Chauhan, SVP Product Marketing, Age 51 (one of the key individuals responsible for this nonsense free trial)
• William H. Beaver Jr., VP and General Counsel, Age 54, $200, 000 salary (note the attorney is one of the highest paid execs here!)
• Irina Z. Leversee, Controller
Needless to say, I will be taking my background check work elsewhere as clearly this company is a sleazy business. On a separate note, their paperwork regarding filing for an IPO states they are aware of the numerous BBB complaints about their "free Identity Protect trial" issue. Clearly they don’t care about their customers.