LISTEN UP: I tried various ways to get my money back from Intelius after they scammed me with their "buy a people search, get charged for a credit card security scam for $19.95/month". I was charged nearly a YEAR (sigh) before I could get through my on-line banks complicated and hard to read statements. I called Intelius (too bad for me, but they did cancel the 'serice') I went to my bank. I wrote Intelius that my bank had informed me to both file a claim AND file a police report. However, what I think WORKED is to file a claim with the Seattle BBB https://odr.bbb.org/odrweb/public/complaintlink.aspx where the company is located. They are obviously trying to retain their rating. So don't bother with all the rest. Less than a WEEK after I filed a claim with Seattle BBB, I got a note from the BBB that Intelius just needed my name/account number to refund my money. WHICH THEY DID. in full. Amazing. It was $239!! So don't get your blood pressure high talking to these people or trying to reach them, they don't care anyhow, they are TRAINED to tell you to get lost. Just file with BBB and good luck = )