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Diane Clark
March 9, 2009
Did not order
My name is Diane Clark. I was charged for subscribing to your company for the past two months when I did not! Please return the $39.90 in my account and take me off your list. I did try your customer service department and was put on hold twice. I would appreciate this matter resolved immediatly.
Thank you
Diane Clark
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Mary Scott
March 9, 2009
Cancelled before and still charging account/cannot contact via phone
I have cancelled the services with Intelius several times before in 2008 and they started charging my credit card again in 2009 for services I haven't used or resigned up for. I've been charged 19.95 per month for "background check/people searches" that I have not even utilized. I've tried 3 times to get in touch with customer service because I cannot cancel online due to not knowing my account login and password because I never signed up for an account. I've been on hold for over 20 minutes during each call and never was able to reach a representative. I do not have the time to keep calling and attempting to reach this company, I am in the process of filing a complaint with my credit card as well.
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Paharika
March 3, 2009
charged me for subscription which i never made
I once purchaged their service for $.99 and this month I see they charged me for monthly subscription for which I never assigned. I was shocked. How do I get rid of this unassigned subscription???? Please need suggestion
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Kwince
March 3, 2009
Fraudulant Charges on Credit Card
I ordered a phone search on their website on 2/10/09. According to all the information on the website (including the fine print), the charge for the phone search would be $.99, this was due to a special promotion the were running. The ad advised that if the search was unsuccessful the transaction would be cancelled and no charges would apply. Well since the order, which I never received, I did receive a cancelled notification, I have had three different charges on my account. Two were for $0.99 and one for $19.95. Image how much money they are stealing from people. There has to be a way to get together for a class action suit against this company. It is fraud, plain and simple.
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George Ritter
February 25, 2009
unauthorized monthly charges
Unauthorized monthly charges to credit card
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Lynne J. Mazzone
February 24, 2009
not wanted
I used your sight to get background information on one individual, and wound up subscribing. I was under the impression the $19.95 fee was a one time charge, now it appears it is a monthly subscription. We wish to be taken off that subscription. ASAP.
Thank you Lynne J. Mazzone, secretary
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Kathy Hendricks
February 10, 2009
Intelius Charges
I do not want a subscription to Intelius. I didn't order it and have called before and was told I would be refunded the charges and no further charges would appear. I now have a new charge on my credit card. I want these off immediately. Also, I do not appreciate waiting on your phone line for 20 minutes just to have someone pick up the phone and hang up. Please get back to me on this matter.
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Emma
January 8, 2009
Unauthorized Credit Card withdrawals
THIS COMPANY IS A SCAM DO NOT USE. I used this company to try and find a friend in New Orleans. I havent heard from her since the dreadful storms.
It was advertised as 95 American cents for the search. Since then they had taken a subscription fee of $19.99 every month out of my credit card account without my authorization. I have tried to call and email but have had no response. This company is commiting fraud and should be put out of business. DO NOT USE THEM EVER!
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Jerry Brown
December 29, 2008
Unauthorized Credit Card deduction
I did not authorize Intelius to start a Intelius ID subscription and automatically begin adding it to my credit card.
I have tried to call the 877-974-1563 number and I have sent them an e-mail, but I can't get a response. I plan on reporting this to my credit card company, but how can I get my $19.95 back for two months.
In addition, how can I help complain further about the scam and fraud this company represents?
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ShelleyP
December 26, 2008
Fraudulent charge on card
I signed up for a one time search and the company continues to bill me for 19.95 for a subscription. I want it stopped but do not know how to make them stop and reimburse me for past charges
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