Wrong goods were sent, exchange was submitted but 1 month later my paid for goods yet to arrive. INternational Checkout claim that the warehouse sent them the wrong goods again.

No other email and no initiatives to contact me about the problem leaving me waiting and frustrated at their level of customer service, poor attitude and chaotic ordering process that even an exchange of goods cannot be rectified after 2 attempts.

Disgusting.

I suffer from MS and to manage my condition i need large quantities of vitamins. I went onto the Luckyvitamin.com website to order my vitamins and did so. They cost over $400 and then went to the checkout to arrange payment and delivery which is where this international checkout company get involved. They are a third party, collecitng the goods, packaging them and sending them off.<br />
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Their charges were massive, but i needed the vitamins so i agreed to pay. A day or two later, with my money in their hands as i had already paid for the order they then made a claim for addional charges of over £30. On top of what they were already charging, which was almost as much as the cost of the vitamins, it was a disgrace. I queried it and got nowhere. So i said you will have to cancel the order then. They have done this but there has been no reply to my emails about a refund and i have been unable to get through by phone. We are talking about over £700 here and i cannot afford to loose that money.<br />
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It seems to me that if you camncel you let them off the hook for everything.<br />
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Take my advice and never ever use their services whatever you want to buy. Dont order anyuthing off them as they appear to be a scam operation.

I bought a couple of shoes from masseysoutfitters. And the website directed me to international checkout for the payment. After i paid the item i realized that i bought the wrong size shoes. After fifteen minutes i sent email to international checkout and masseysoutfitters. I wanted them to change my shoes with an other foot size. They answered me after one day and they said they can't change the item. And now i am looking at the international checkout website and it says my order is placed to send me. I don't know what will i get.

The problem is i couldn't change the item, 15 minutes after i paid the item. They are giving error like an old computer.

www.internationalcheckout.com (the website to pay the item)
www.masseysoutfitters.com (the shop which has the item)