I used a pay phone in the Puerto Vallarta airport. Before I had the call connected, I asked for the rates from the operator. I was quoted 8 cents a minute to Canada. Connection charges were not mentioned. When I returned home, my credit card showed a bill of $100. My credit cared told me to call the customer service #. When I spoke with the customer service rep, he told me that an 8 cent a minute rate did not exist and that the rate was $3.50 a minute, with $17.50 connection fee. When I argued that I had been lied to, he offered me a $40 rebate. I refused and said I wanted to speak with a supervisor. Of course, the supervisor was not in. I decided to do some research before calling back. I have found dozens of pages listing dozens upon dozens of complaints about this company. People have gone to great lengths to take action against this company - listing the company's address, form letters to the Better Business Bureau and advice on how to file complaints. However, the way I see it, it is my credit card's (Visa) responsibility. They provide an instrument for commercial transactions. And companies like International Satellite Communications are using these instruments to exploit and steal money from Visa's clients. Consider the $ we pay our credit card companies for their services.. The very least credit card companies can do is use their power to help discourage this type of activity. I called my bank and explained the situation, the history complaints against this company, that Intnl. Sat. Comms customer service was a scripted attempt to appease victims with a rebate and that I was lied to by the operator on the phone. My bank rep was very helpful. She put the charges on hold until Intnl. Sat Comms can provide proof of the charge breakdown (not that I have high hopes), but more importantly, she is forwarding the complaint to Visa to have them look into the company, as well as forwarding the complaint to Intnl Sat. Comm's bank so they have a record of the complaint. Call your bank and credit card company. Tell them to get involved. Ask them for advice, but also, insist that they take action at the institutional level. After all, their entire business model depends on their ability to offer a secure and reliable method of financial transactions.

My name is Eudoxia Roufakis. I made two phone calls which I wasn't able to get through when I was in Sandal Grande Antigua Resort. They charged me $17.53 for the first time and $17.50 on 10/7/2010 by my credit card, Chase. Please, don't use the phones to call home from the Antigua Resort in the Sandals Resort. I called them and they are rude and arrogant. They wasted my time on how to they were justify to charge me.

I was not able to use a phone card I had purchased to used in Mexico when I stayed at a time share in Nuevo Vallarta Mexico, so I used my Mastercard to make two phone class from the room, one for three minutes and the other for 30 seconds. The hotel would ot accept phone card numbers. I got charged $46.91 for the first call, and $41.91 for the second. When I called the company to complain, the agent said that the company charges a $25 "connection fee" plus $5 a minutes with a minimum of 5 minutes. The company said that the rates are explained when a person calls, but they were not explained. The company then refunded me $18 .76 and then promised to refund another $16 for the second call. Avoid International Satellite Communications at all costs!!!

For all of you interested in the address of this company, it is:

511 E. San Ysidro Blvd.
Suite 1770
San Ysidro, CA 92173.

They are scam artists aand should be investigated by the better business bureau and the FBI for fraud and illegal/unauthorized charges to credit cards of pay-phone users.

They pick up your bill from the local companies that own your pay phones and charge you an exorbant fee on your credit card for making the call.

Their customer service claims that they are a collect call processing company, yet no operator comes online to help you with the collect call. No warning, notice, or labels are provided on any of these phones that highlight the charges associated with making a phone call. Meanwhile, they will charge you credit card with an outrageous amount ($46 for a 3 minutes) just for using the pay phone.

Their dispute office personel are well trained to act indifferent to any claims. The only way to deal with these scam artists is to have a federal agency investigate their illegal practices.

I recently make a credit card call from a Caribbean island back to the U.S. I learned later than these calls are handled by a third-rate company named International Satellite Communications, which charges exorbitant fees for their calls. A call that lasted less than one minute cost me almost $50. These guys are a bunch of crooks. I would strongly recommend saving yourself lots of money by using a pre-paid phone card instead.