I have had really bad connection since Dec 15, 2008 (when I started documenting it). I have called and called but they could never resolve my issues. I sent emails and still have not gotten any resolution. When calling the people that answer the call can't believe they have not fixed my problem. Finally in Feb. when I called, I was told that they upgraded the front portion of my subdivision and should be getting to my side. 1st week in March, I call back, found out they could not figure how to get the backhoe to the tower that I am connected to. March 19 they say they are upgrading the area, I don't believe it. My upload speed has be averaging 2 kb, the download speed has been tolerable. I pay $52.00 for their service, which I should be getting top speed. Sometimes I am on the internet and get knocked off and have to unplug everything then hope I get service when plugging back in. I tell them to credit my account and can you believe they charge me $37.00 for a month of crap. I have told my neighbors to get Satelite.