I am thoroughly disgusted with this company. I believe them to be extremely scrupulous and completely indifferent about the customers (or should I say the victims) they scam. I placed an order for a FFXI Online CDKey at 11:00am on 5/22/2009 waited 25 minutes. No key in the email. I contacted the CDKEY department and was informed that I would get my key in 15 minutes. THIRTY minutes later (12:00am) still no key. I called the CDKEY department back, and noone answers the phone. I am simultaneously waiting on thier online live support page only to stare at the following for the next 30 minutes: 'You have logged in our system, please wait for the next available staff... Please wait while we find an agent to assist you ... All agents are currently busy, please stand by ... '' I contacted their gold exchange, and live support hotlines and was rudely told to not call there and to contact the 'CDKey department'. I tried explaining that no one was there and that I waited for over an hour. Instead of getting support I got a deep sigh of contempt over the phone and was told that my order was satisfied and to call the CDKEY department. It is not 1:36am and I have NOT received my order via email as promised I was essentially robbed of $24.69 and I left a good friend waiting online for nothing because I could not get my requested product from a company I thought was reputable. My advise is to NEVER order from them. They claim to be number 2 or 3 in online services when they are far from it. I suspect they paid Google for that spot. Fancy website toting a big company name with a tiny, rude, and indifferent, support structure. I further suspect that they are not as large as they claim to be and are shilling customers left and right out of virtual and physical goods (ergo missing CDKEY). Nothing more than scam artists that operate out of cyber cafe's and undergrounds. I have little to no recourse with only their messages and the ever busy online chat imaged to text. I should have used Paypal to further build my case. In any event I will make a priority to inform other customers of this fraudulent business. Karma is real, and it is high time that they answer for their crimes.