Interval International

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Category: Travel

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United States

Interval International Reviews

suzy11ca June 16, 2011
scam!!
Interval International is a Fraud..and an obvious one..They steal fees and your timeshare time and replace it with Nothing but frustration...I booked two beautiful weeks and a 5 star with them and when it came to exchanging..they say they have properties worldwide, but really they have NONE..no resorts available..but they manage to steal my weeks and give them away and i could not reclaim them. It is a criminal company that blatantly steals from its clients, like me, who must be stupid for my disbelief that this company can operate with legal legitimacy...and they continuously send me renewal notices..it is obscene that this company and its owners are not behind bars...RIP OFF, majorly...
tara. May 27, 2011
complete frustration
Trust me...RUN AWAY AS FAST AS YOU CAN!
Kimo808 April 28, 2011
Do NOT deposit your week
Do NOT deposit your time share with Interval international!!! - you will not get it back and you wont be able to use the banked weeks at a decent property! I am from Hawaii originally and have since moved to Seattle. I have been trying to use my 3 weeks that I have banked with Interval to book something in Hawaii - I was initially excited to find that there were actually 4 hotels listed on the Big Island - HOWEVER if you read the fine print, it says that YOU CANNOT USE EXCHANGE WEEKS TO STAY THERE you have to pay out of pocket about $999/week - so what is the freakin point then!???? The condos they have listed on Oahu (waikiki) say the same thing and these facilities are OLD and a few blocks from the beach...big disappointment. SO basically, Interval takes your unused timeshare week that you "bank" and then sells it for accomodations or charges someone else full price for it and then offers you no availability, crappy condos and undesirable locations in return...GEE WHAT A GREAT SERVICE! Do yourself a service, just stick with your own timeshare group and book a package deal or private condo when travelling somehwere else...dont support this useless service.
DRW360 April 25, 2011
No availability
***DO NOT SUBSCRIBE TO Interval **** This company promises plenty but delivers nothing but hassle and disappointment... I inherited 3 banked weeks with interval International from a relative and just tried to book something, we were trying to book a vacation -- planning a year in advance, spending several calls on the phone with customer serv reps from interval we found nothing for Costa Rica, Buenos Aires and Rio De Janeiro, Sydney, Tahiti -- for the months of Jan-March 2012!! Even though their catalogue boasts thousands of resorts - this is not what it seems -- basically it is an operation that recycles unused timeshare days...it is a useless service unless one 1) Doesnt care where they go 2) When they go 3) care about the quality of the resort - perhaps best suited for retirees? (No offense) ... I have resigned to using interval international for work travel that I will be reimbursed for so i dont care where i stay...A piece of advice...use VRBO for condo rentals when you are looking to stay somewhere...the failities are much nicer, the rates better and you actually can book something wihtout hassle. It goes without saying that I am going to rapidly use up my interval internal weeks prob at second rate hotels in obscure cities for business travel and then cancel my membership.
barbarawake April 22, 2011
Hidden charges, no flexibility, TERRIBLE
Everything you do with this company is geared for the ease of THEIR processing and for them to make more money. You can't do anything that doesn't add more costs. The more specific your requirements the less likely you are to get anything! I will never use them again!
michael43 April 5, 2011
Poor customer service
Subsequent to making a reservation with Interval International, I discovered from a review that the property I selected was undergoing renovations, and the noise was a major disturbance to a peaceful vacation. I cancelled our reservation and was told that I forfeited the $159 reservation fee. This was my first experience using the exchange program and I wasn't aware of this policy (I didn't read all the fine print). Since I wasn't informed of the noise problem by Interval, I requested that my reservation fee be applied to another property. My request was denied. Even if I had purchased insurance for $75, it wouldn't have covered refunding my reservation fee.
Interval International has very limited selection of exchange properties (compared to their Getaway program). Many (most?) owners in the Getaway program do not participate in the Exchange Program. It's necessary to get on a waiting list for most desirable properties. If you have a small window, it's likely that you will not get a reservation. In order to use your exchange points before they expire, you may have to settle for a 3rd or 4th choice destination. If you give Interval a list of properties and dates you would like, you must take the first opening they find (or pay a new reservation fee).
I cannot speak for the Getaway Plan, but I would not recommend their Exchange Plan to anyone. Since this organization deals with primarily with the (shrinking) middle class, one would think they would emphasize outstanding customer service and value, since that is all they have to offer.
STRESSOUT AGAIN March 26, 2011
notification
If your request to use a banked week from Interval International comes through you only have 24 hrs to respond, so if your away from computer for a few days you could end up in our potential delema. We have a request in for 5 different properties in Maui anytime in August or Sept. If it comes through we have to get DECENT AIRFARE not $800 plus a person. I asked customer service for a text message if we get our request, or cell phone call so we could stop whatever we were doing and make the 24hr deadline to cancel if need be, Sorry we can't do that. So now we are put in the position of losing another $139 to interval if we can't get resonable airfare. CAN'T SEND TEXT YOU HAVE GOT TO BE KIDDING ME!!!
Brijette March 17, 2011
bad customer service and they put you off
This company is a fraud. We joined this time share exchange instead of RCI "Big Mistake". We could not exchange our week anywhere! They had restrictions on every state, resort you name it. We were so frustrated we decided after trying to book our week and being shot down over and over we would cancel our membership. Since then they take money still out of our bank accounts and trying to reach them is ridiculous. They pass you off to everyone then you disconnect. There latest bunch of bull is that we deposited our month with them january 1st. New Years day...really. I find that amusing. So they are literally lying to keep our money after we cancelled with them in February. Its so unfare and i plan on calling the better business and letting them know what these thieves are up to, as well as my finacial institute. Do your self a favor go with RCI or anyone else this has and still is a exhausting dead end experience. Interval International bad business.
Phillip Spaulding January 31, 2011
taking money
Iv been with this company for several years now and they just been taking money and no results and no company service. Its an absolute rip off. Stay away from them!
drsiyer December 29, 2010
poor service
I made my reservations in April for an exchange resort (Welk Resorts in san Diego). I hold a two bedroom unit for a week through Marriot. Interval talked me into getting into this downgraded one bedroom in Welk resorts and told me to check with the hotel periodically to see if the two bedroom units will be released. I was told by WElk that the requests can be made only through Interval. Interval kept telling me that there were no units at all for the week and I will have to forgo the studio portion of my units. I attended a preview of WElk and found out that Interval does this one bedroom exchange for two bedroom units in Marriot claiming that Welk is a premier resort. Much to my chagrin I was dumped into a small one bedroom unit the size of a studio for the premier two bedroom that I used to enjoy at Marriot. To add fuel to the fire I also found out that Interval has their HQ in Welk's premises and all along they played that they know nothing about the resort's availabilities and handle only the inventory. As an advise please do not check into Welk thinking this is better to be downgraded to a premier resort - the accommodation SUCKS! The rooms are very awkwardly set up and my kids had to sleep in a pull out couch that had a terrible mattress. The showers are substandard and I ended up taking my family to LA for two nights. This has been a horrible experience.

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