Interval International
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Category: Travel
Contact Information United States
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Interval International Reviews
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ybuich
December 17, 2010
exchange unavailability
If there is a class action suit against this company, I would like to jump on the bandwagon.
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duffer152
September 29, 2010
Unequal Service
Most vacation exchanges start on a Friday, Saturday, or Sunday. We were given a cancellation exchange date deadline of November 17, 2010 which is a Wednesday! No possibility we've been told of making it an ending date of the next weekend. But we could end it earlier on November 13, 14, or 15 which costs us an extra week to fill the week or lose it and our $139 exchange fee. Interval is there to make money, period. There is no understanding as to why a week had to be cancelled from them. Use it, according to their rules, or lose it is their motto. Make it difficult for the member to get equal value is what they stand for. To sum it up, Interval does not care about its members.
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Lorystory
September 27, 2010
pending exchange
We have been a member of Interval International for 10+ years and have finally had enough! I have 3 wks per year with Marriott that I have banked with Interval and have requested one week of vacation at 30+ locales for a one month period approx. mid December 2010 to mid Jan 2011. I agreed to be on a "pending list" in July for the fee of $139.00. Nothing has opened since then, but we recieve calls from interval every week that ring twice then hang-up. Whenwe call back they try to sell us a new 3 year contract with them for 15% of retail price while mentoining they have no exchange for us. I realize now what the travel savvy have known for years...never invest in a timeshare! The price of the buy-in, maintenence fees, exchange fees, and pending reservation fees, would buy a week per year at the Ritz-carlton or equivalent the rest of our lives. something to ponder before you invest in II...what a rip-off.
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Duped by Intervals Poor Customer Service
July 19, 2010
Won't Fix Their Mistakes
As a Marriott time share owner, I must use Interval International to trade locations, even if I wish to stay at another Marriott resort.
Interval offers Marriott owners a "request first" option, which allows the owner to first have a specific resort and date confirmed before depositing their "home resort" week with Interval.
After booking the specific week I wanted at my home resort with Marriott, I contacted Interval with a request first exchange. I was specific that the check in date had to be exactly the date that I had already booked with Marriott, albeit that I wanted occupancy at a resort on a different Hawaiian Island. Same dates -- different resort -- simple, yes?? Well no.
Approximately 3 weeks later, while travelling, I received an email confirmation but could not actually read in on my hand held device as the pdf attachment would not enlarge. After returning home and opening the attachment on my laptop I saw that although they got the desired resort correct, the date of check in was wrong.
I immedately called Interval and reported their mistake. They say that since my original week was already given away, they could not get it back nor could they guaranty that I could get the new resort for the dates I had requested. They agreed to put me on a "priority list" but that seems just to mean that I wait for something to happen; they are not taking any proactive measures.
I have called them to follow up several times; They have told me to stop calling them and just to "wait and see". They will not allow me to escalate this to anyone in their management organization. Marriott also says they cannot help.
I have suggested to each that since they partner with each other, the Marriott and Interval account managers must have the latitude to make it right. Neither organization is willing to fix the error -- although clearly it was Interval's mistake.
I have lost my home resort week and cannot check in to the traded resort until after I have authorized occupancy. Although it is only one day different, it is not what I asked for and does not allow me to make early flight plans as there may be changes, all of which will cost me either in change fees or in loss on one day of useage.
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dugpug
July 9, 2010
Renewal Notices Sent Fraudulently
Every year I receive renewal notices for membership and just did again. The current notice says "Your Membership Is About To Expire." The bill never states when your actual expiration date is and is very misleading. My actual expiration date is 11/2014 and the reason is because my wife had continued paying on these notices without checking to verify expiration dates in the past. In my opinion this is not only misleading and bad practice but outright fraud when stating a "Membership is about to expire"...4 years in the future. I have questioned the ethics of this company in the past and it is situations like this that lead me to feel that way.
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laura Blue
June 26, 2010
business practices
Interval International, a timeshare exchange company engages in very bad business practices. It doubles charges its members for the same service. You deposit a week they make you continue to pay for that week to keep it in their system so they have no incentive to find you a place to use your week. It is a mystery why a reputable company like Marriot even does business with them
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vinnie5623
March 14, 2010
Time Share exchange policy
Internval International or Intervalworld.com has been a reputable place to deposit and exchange a time share property for most of the 20 years we have been a member. With new management & ownership over the last several years, this "exchange" program has lapsed into a travel-vacation company which seems bent on collecting more than the $149 per exchange from members for properties. If you are an Interval member, you will acknowledge having a much harder time over last 24-36 months recieving your requested exchange. This is because II is placing more of the prime inventory they recieve from deposits into other vehicles for sale than simply executing the exchange of a vacation property on existing member requests. Their Flexchange and Shortstay programs are positioned to be a "benefit" at a premium, yet they are placing weeks which members have on request directly into these "for sale" sites rather than completing a trade for a requesting member as they were originally chartered and set up as. I have proof. In a last two years...I have waited an average of 8 months without recieving my trade request using my premium property. While on request for a specific week, I have seen that same week and property show up on II's Flexchange and Shortstay sale inventory rather than being placed to me. Understandably with the economy, owners are foregoing their maintenance fees and resorts are left w/ spare inventory weeks that they give to II to sell. So II has taken a member's request fee of $149 and their week, yet they can make another $549 - $1000 if they resell weeks they recieve from resorts rather than fill trades with them. This is somewhat excuseable, but are they truly recieving these weeks from the resorts or just selling them from owner deposits anyway ? Who would know ? The marketing program which is an outright rip-off is Shortstay. Not denying it is good for a member extra stay flexibility, but I just found the EXACT property and week I had on request sitting in a 6 day shortstay. When I complained...II said that was a different inventory and couldnt be given to me because I was requesting a full week. When I complained harder they conceded and gave me the whole 7 days at this property. I had to hang up and call another department to drive home my point and fight for my rightfull entitlement as an owner and member.
This is what I mean about II becoming more or a travel vacation club and decieving members with where they deposit weeks and trade out. If you also have had difficulty recieving you requested trade...add to this board. There is no way to check what they do with weeks once you deposit yours and preventing their system from being converted to a backroom statistical manipulation of the maximum return for properties. Challenge and search their entire site for a week you've requested...don't just let it ride.
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Jahad1
January 13, 2010
stop buying timeshare or just read
THIS IS ALL I HAVE TO SAY STOP BUYING TIMESHARE OR READ THE BOOK BEFORE YOU TRADE
NOW HAVE FUN
AND BY THE WAY IF YOU CALL INTERVAL BE REALLY NICE TO THE PERSON ON THE PHONE LIKE I DID ONCE AND THEY WILL TELL YOU THE TRUTH THAT THEY DON'T HAVE ANYTHING IN SOME PLACES THANK GOD FOR THAT GIRL I SOLD MY TIMESHARE BEFORE I WAS IN TO DEEP AND I HAVE HAD MORE FUN TRAVELING WITHOUT THEM THAN WITH THEM
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Angry in Texas 2009
December 3, 2009
Lying
Do not give this company any personal information. They say they are going to check your credit to see if you are eligible for a loan. What they are doing is providing your name to a credit card company and having a credit card issued in your name for the amount of the loan.
These people in Branson are just a bunch of liars. Don't do business with them.
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BraG66
November 4, 2009
Scam
Interval International would not allow me to bank my points. I've been a member for years. I own in two resorts and they insist that I must have a separate membership for each resort or they simply will not use or bank my points. Now I have to start a new membership and it may take up to 4 weeks. If it takes that long, I may not be within the time frame required to bank my week. Then I am screwed either way. I turned right around to call them back, and couldn't get through on either phone number.
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