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FedUp1969
June 18, 2010
Poor Quality
My husband and I bought a 15' X 48" Intex above ground metal frame pool from Walmart about a month ago. We couldn't wait to set it up so our family could enjoy it. Our water company does not give credit to its customers when filling a pool and 5000 gallons does not come cheap. We get it all set up, filled, put the necessary chemicals in, and wait for it to heat up a bit. My husband leaves for work the next morning and I go out to check the pool, only to find that we have a puddle of standing water in our yard.Apparently, the pool has such a small leak and it was on THE BOTTOM. As instructed on the pool, we called Intex and told them about it. We also told them that the pump did not seem to be adequate enough for the size pool it came with. Model 637R is the pump that came with it and you can barely feel any suction when it is running. How is a 1000 gallon pump supposed to work for a 5000 gallon pool? We were told to use the repair kit that came with the pool that by the way, does NOT come with the glue you are supppose to use with it. You have to pay for that out of your own pocket. The other option they gave us if the patch kit didn't work was to cut the liner in four section and mail it to them. My response to that was "You have got to be kidding me. We have to take more money out of OUR pocket to send the stuff back? Then after we cut if up, there is no way Walmart will refund our money then. The response from Intex when told that we do not get credit from our water company when filling pools was dead air...nothing. The response we received about the pump not be larger enough was "that is the pump that goes with that pool. It is sufficient." The reason Intex wants you to call them instead of going to the place you bought the pool from is because they do not want these stores that carry their products to know how many of these products were really defective or they would quit doing business with this company. Something needs to be done about this company. They sell junk products to consumers and do not back their products. Maybe everyone that has had problems with these junk products needs to pull together and sue this company or at least put them out of business.
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