We purchased an Intex 18' x 52" Ultra Metal Frame Pool in late May 2010 from Toys R Us. The timer feater on the filter pump that came with the pool (Intex Pump Model 635T) stopped working after 3 days. I contacted Intex and submitted my claim, and they sent out a replacement pump immediately. However, the timer feature didn't work on the replacement pump either! So I called Intex back, and they said since this is my second warranty claim, I need to ship back the filter pump (at my own cost) and they will repair or replace as needed. I told the operator that I shouldn't have to pay anything to ship their FAULTY parts back to them, and she said that is their policy. I asked to speak with a supervisor and she said they don't take calls. What? I said there has to be someone you report to, and she said she can have someone call me back within 24-48 hours. Whatever. It will cost us about $40 to ship the faulty pump back...why should we have to pay anything extra to have them repair brand new parts??? Seems like Intex has poor customer service, and we've only owed our product about 1 month!