they keep selling crap ass pumps that dont even last 3 months, then wont sell the propeller thing, they want you to buy a new pump every time

I would have recommended anyone to buy one of these pools until we went through 2 pumps because of faulty impellers. In my opinion these PLASTIC impellers were designed to fail and force you to by a new pump. The design of the hoses and hook ups also makes it difficult to move to a btter designed pump without replacing everything and good luck with that. Intex did not step up and help me and I am dissapointed and would not recommend thier pools to anyone. All of this bad feedback for a $2.00 part.

I to thought the INTEX deal was the greatest thing since sliced bread for the money after getting some quotes from pool companies to install a pool at my home. :( Boy was I wrong. Yes set up was easy, I guess I got lucky nothing was missing or broken. Then I filled the pool and started the sorry excuse for a pump and filter system. 9'x18'x52" rectangular ultra frame by the way. Everything was downhill from their. Pump Sucks, (too small)Filter system sucks, (everything you vacuum goes back in the pool) etc.etc. . After about a month of fighting to get the water clear, about $200 plus in chemicals, 10+ filters and, tons of wasted time I decided to hit the net. What did I find at first but page after page of complaints. Wish I would have done this before I purchased, but it was kind of a impulse purchase now I just had to deal with it. Now I am here to offer some help to the rest of you the got taken by the INTEX scam without spending a ton more money and it works. In the next few days go to http://www.intexfix.info and ill show you what to do to finally enjoy your poorly designed INTEX pool. We are also working on an area at the site for signatures from people to possibley get a class action suit going . With out support it will not work . So check the site often and join the fight agains a company that knows their product is crap but doesnt care.

I bought an 18' by 48" pool for my kids last year, by the end of the summer, the pump had started making noise, but still pumped. This year I set the pool up and the pump would run, but not pump, so I took the cover off to find all the blades had broke off of the impeller. When I called intex, they told me I could not replace the 5 cent plastic defective impeller, but had to buy a new pump. So, I went online and found hundreds of other people, with the same problem. I think it is time for intex to step up and make this right with all of us, especially for our kids.

I am writing to explain an ongoing problem that I have had in trying to obtain a replacement pump Model 635 from an Intex 24 X 12 pool set that I purchased June 3rd, 2007 at a Canadian Tire store in Canada.

The pump only lasted approximately 2 weeks before it ceased to function any longer and I immediately contacted the INTEX service department in California for a warranty replacement, detailing the circumstances in a letter and faxing the information as requested. I called after I had faxed the letter (and original proof of purchase receipt) to confirm that the fax had been received. I was told that it had been received and the warranty claim approved and that I should be receiving my new pump within 2 weeks.

On July 31, 2007, having not received the pump I contacted the consumer department again to be advised that they had no record of my original claim and that I should send the information again. I promptly did so and followed up with another phone call to confirm that they received the fax. Upon confirmation I was told that the fax was received and approved and that I should anticipate my replacement pump in about 2 weeks. I advised that I would follow up with another phone call to obtain a confirmation number which I did on August 01, 2007.

I contacted the company again in mid August to be advised that the pumps were “back-ordered” and it would be approximately 2 week before I received my replacement.

Today, September 5, 2007, I contacted the company again to determine the status of the pump. In mid August I was directed to the website to confirm that the company was out of stock on the model 635 pump but noticed that it no longer indicates that as of this date. I was advised initially today that no record exists of my warranty claim but when I gave the woman my confirmation number she then put me on hold and advised upon returning that it would be another 3-4 weeks for my pump to arrive because they are “back-ordered.” I pointed out that I was advised of this before and directed to note the “out of stock” claim on the website but now the website makes no such claim. She then told me that “Canadian’s are different.” I politely told her that I will have been waiting almost 3 months based on her estimate for a replacement pump and that I needed to contact someone else in the company to lodge a formal complaint. She told me that the supervisors were on discrete extensions and that there was no one to contact. When I questioned this and asked for her name, she promptly hung up on me.

I have been patient, I have been polite, I have been willing to be stroked along with all of the mishandling of this very simple claim, but frankly... that is the final straw. I work in aviation as a supervisor of 10 and if I allowed any of my staff to behave this way towards any of our stakeholders or to not honor the company intent for customer satisfaction I would lose my job. I have NEVER been party to such carelessness or disdain in customer service relations before in my life. I purchased the swimming pool in good faith and was only able to use it for a very short time, even planning my family’s vacation around it.

My intent is to contact the major Canadian retailers of INTEX products and advise them that their customers should beware of false warranty information and lack of commitment by INTEX to expedite simple claims. It would appear that this company DOES NOT stand behind it's warranties. Perhaps the major retailers might reconsider stocking INTEX products. INTEX is a HONG KONG based company and it would seem another in the long line of Chinese companies with production, warranty and service issues.