|
Brattybrats
June 24, 2011
Horrible product & Customer Service
Purchased 18x52" metal frame pool April 2009 for $1000. Set-up said to be easy, did not warn the ground prep needed. Mid May finally done with ground prep, set up- leaked immediately. Intex had us cut the piece out, send to them, 2 weeks later got the new liner (now 6weeks later). June reset up pool, leak caused major damage to ground work, redid work, but still not perfect. Extremely high maintenance to keep salt level and yellow grunge off bottom & walls of liner. Skimmer very flimsy. 2 months of pool, turned green over night. After 10 calls to Intex they would send out new filter system. By this time it was time to store the pool for winter. 2 days of cleaning the green and packing back in box. 1 month later the new pump comes, I don't open the box. We dd not set the pool up summer of 2010 but this year 2011 we did. Hours after set up and several 100 gallons, new leak. (in other words 2 out of 3 set ups, this liner leaked ). Intex refuses to warranty the product after 90 days. I had to pay 100 for pool service to seal, still leaks, I set up the new filter, Intex sent me the cheapest model instead of the expensive salt system. The one they sent was not even rated for the amount of gallons my pool has. I called, although it was Intex mistake for sending me the wrong pump, they refuse to exchange it. $1000 for pool, $200 in sand, $100 landscape timbers, $100 salt, water and electricity for well pump for 3 days to fill pool 4 different times & countless hours of very hard work. SOOOOOOOOOOOO not worth it. Not to mention the disclaimer this product does not come with.. "The setting up of this product may cause divorce".
|