We are registered Quickbooks Pro Advisors, and Intuit originally set up a direct debit as payment - approximately £380 for a year's membership, including software and updates. I cancelled the direct debit as I was entitled to do once the first full payment had gone out - I thought we could negotiate a new deal next year, and didn't want to be caught short if there wasn't enough money in the account on a future DD date.

Since then, we have twice had them take the full amount again - despite cancelling the DD every time! We have spoken with Intuit and our bank, Natwest about this - Intuit just apologise and say they don't know how it happens, and Natwest say there is absolutely no way for us to prevent Intuit from setting up the DD all over again and stealing more of our money!

The first time this happened we got our money back within a week, and I believe a refund is on its way this time. Our demand for disbount next year has finally been met with the agreement of giving us 18 months' for the price of 12 - sounds like they want the chance to take even more money every quarter to me!

I don't think Intuit are a malicious or inherently bad company, but do watch out that they aren't billing you over and over again for something you should only pay for once per year!