I used Turbo Tax on-line for the first time, at the very time in April 2007 to do my 2006 taxes... And now as I just approached the deadline yesterday (April 15, 2008) to do my 2007 income taxes the same way on-line through Turbo Tax, I came to find someone had stolen my identity and filed my taxes for me back in January of this year. To top it off at the twelfth hour yesterday, I was dealing with the WORST Turbo tax customer service, on the phone for three hours straight (the majority of the time on hold), and then they finally told me to go mail my taxes, after I paid, after it was already past five o'clock to make a local mailbox. I had to drive 60 miles, and I told the rep a million times if we wasted all this time to get no where, and they then tell me to go mail my taxes when it is already too late, that I would be even more upset. The guy assured me it wouldn't happen, that the outcome they were seeking was solely in my favor, and they'd be able to get my taxes electronically to the IRS. It was all BS, they were just trying to find ways to not look responsible for the situation. Worst experience ever. What I have ahead of me now is even more daunting. I'd never use Turbo Tax again, and even more so because of the way their rep, Marshall Anderson, very rudely handled the situation. Someone has all my personal info because of their security problem. And their security department was supposed to contact me first thing this morning and never did...