Intuit.com will not let me transfer my domain name without paying for it!!! They were so nice in the beginning. It turns out they want more money and they are not any different than many of the other web host sites. Intuit.com starts off with their deceivingly friendly customer service to lure you in when you call and have questions about starting an account. Their site assures you of its ease of use. Then when you close the account, the great customer service is also closed. I need an authorization number to transfer my account, which they had access to and were all too happy to give to me, until they saw that I had closed the account. Once they saw the account was closed, they would not give me any information. They said they were unauthorized to give that particular information on a closed account and that I would have to contact the hostmaster via email (EVEN THOUGH THEY HAD THE AUTHORIZATION NUMBER RIGHT IN FRONT OF THEM!!) The hostmaster would respond in 24-48 hours they assured me. HA! What a laugh! It has been over a week and I have sent 3 emails to the hostmaster and have heard nothing. I called customer service again...still wouldn't help, but said they would contact the hostmaster for me or I could PAY $25.95 to reopen the account and then they could give me the authorization number that I need right then and there. I couldn't believe it. It IS all about the money with Intuit. There customer service is a put on. So here is what I learned...transfer your domain before you close your account. In my case, I had to close it. There templates were not near as easy to alter like they said and I didn't have the time to figure it out at the time and I didn't want to be charged monthly for something that I was not using. I decided to do more research before going to another site, which is why I was unable to transfer it before closing the account. It is ridiculous that we pay for a domain yearly and we have no access to it except through a web host site that can control what we can do with it. For those of you who read this: Take heed and BEWARE of getting STUCK with a crappy site. Make sure you have done your homework before signing on with anyone. Google reviews and complaints about the site first. You'll be happier in the end if you know what your up against. As for me, I guess I am going to have to find another domain name to use. It's not that I can't pay $25.95, but I shouldn't have to. I also don't want to give any money to Intuit.com because that is the whole reason they are now giving me the run around so that it is easier to pay and get what I need and in the end, the get more money.