Intuit/Quickbooks

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Australia

Intuit/Quickbooks Reviews

Dene January 12, 2009
Upgrades are not upgrades and do not work
In 2007 I upgraded Quickbooks premier, at a cost of approx $800. The only difference between the new version and the three year old one I already had was color scheme and the ability to add an icon onto the staff payroll statement. The new functions had yet to make it to Australia. When I complained the staff at Intuit did not care.

This year I upgraded to 2008/9. The new version has never been able to share files between two computers. Despite new "Patches" and reinstalling several times (a lengthy process), the program still does not share files.

I suggest to potential buyers to think twice before buying thisn product. Over the past 7 years this product has caused more stress and wasted hours than any other issue in my small business. At time I have thought I would have a heart attack over the stress it has caused.

I addition several "basic" functions such as listing stock levels is alphabetical order or a "real" cashflow statement have not been available. If you buy this product expect to spend either a lot of time or a lot of money in making it work properly. DONT expect management at Intuit to care about you - they only see you as a source of revenue. The lower staff are ok, but the senior management see themselves as in a monopoly and they seem very pleased with themselves.

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