I am about to permanently dump iPayment and 1st National Processing because of poor customer service regarding chargebacks and risk management. They are holding $1367 of my batch funds with no interest for 2 months and they did so without bothering to inform me. When I inquired I found their reasons were bogus and faulty and they still have not bothered to apologize.

I also have lost $600 because of 1st National's inability to deal with a bogus chargeback which the customer told his bank he was no longer contesting. Therefore as far as I'm concerned iPayment and 1st National has stolen $2000 from me.