On April 18, 2009 I cancelled webhosting, domain and domain privacy with Ipower. The privacy on my domain had expired the first week of April while I was on vacation. Ipower suspended my website. I asked them to unlock my domain, unlock my domain privacy and enable my domain to be transferred so I could transfer my site to another provider. On at least 4 occasions that have said my domain was enabled to be transferred giving me my transfer code.

I purchased a domain transfer elsewhere and provided them with my transfer code, that my domain and domain privacy were unlocked enabling the transfer. My new domain host has advised me on several occasions that the original provider has my domain locked and it can't be transferred.

Last night I wrote Ipower to enable the transfer. I received an email this morning to contact my registrar:

Registrar: TUCOWS INC.
Whois Server: whois.tucows.com
Referral URL: http://domainhelp.opensrs.net

I checked with the http://domainhelp.opensrs.net site that sent an email that my domain is still registered with Ipower. I called Ipower and asked to speak to a supervisor. I was advised I should receive a call in 30 mins. 3 hours later I called to have a tech rep say that no supervisor was available.

I made a complaint with the appropriate registration authority ICANN/InterNIC and the Phoenix, Arizona BBB.

I need IPower to release my domain so I can register with another provider.

Kathleen