This is a horrible company to do business with. Not only have I experienced the worst support one could imagine including website going down multiple times for extended periods but here is the latest story. I cancelled an OPTIONAL service with the company but they charged my CC anyway. I issued a chargeback for $12 which is what was billed since I cancelled the service and should not have been charged. IPOWERWEB then suspended my account and FORCED me to purchase the optional service and charged me a $15 service fee on top of that! They shut down my website and would not reactivate until I purchased the optional service and paid the service fee. I was HELD HOSTAGE. I could not cancel the service even though it is an add-on optional service. I paid the fees and then it took 2 days for them to bring my website back up. Do not do business with IPOWERWEB.