At the end of survey's they give you a chance to play a "poll predictor" game where you win a various number of entries into drawings for prizes each drawing is 2 to 4 weeks away. There is a box labeled "accumulated points", and you can spread them around the different drawings or use them all on one. I have always used them all on the next upcoming drawing. The problem is most of the time when i submitted another survey on the same day or within a day or two and returned with more entry points to "The Poll Predictor Game" looking at the very same drawing that i entered my points the last time, there is sometimes no record of them at all and sometimes there is some but not all of my entries. So I tested this by leaving points in the "Accumulated Points", not playing them at all, and they too were gone. So I emailed Ipsos with this concern about 8 weeks ago, with zero response. So I emailed them again, and again nothing. I emailed them a third time and nothing. So I went online and looked up there offices, which are all over the world and recorded The San Francisco number and The New York phone numbers and called San Francisco first and they answered but told me i should definitely call the New York office with my question, as "that's The US main office". I called New York during business hours and couldn't get a receptionist but left a message and my number three times. No response. They say in the email form; "Send us a message and we'll get back to you within 2 business days." Really?!! The panel seems otherwise very well run and I want to continue as a member but I'd like to be convinced they're more than a machine.