I called Shannon Harmon, my Account Representative on a collection account that I was disputing, not knowing that she had been trying to reach me at my work or on my cell phone as no voicemails were left, and she was SEETHING! She acted as if I personally offended her and was just outright hateful. This wicked woman almost brought me to tears, digging into me, arguing with and accusing me. I believe this is unnecessary in order to collect on a debt that I am WILLING TO PAY as soon as the CORRECT amount is submitted, NOT the original amount sent in.