I purchased an espresso maker and when it arrived the quality was poor so I called to return it. It was only then that I learned they not only charge a restocking fee of 25% but that they won't refund your money. They will only give yo a gift certificate. NO WHERE during the purchasing process did they alert the consumer to this dishonest business practice. I was told by Customer Service that I should have read the "general conditions" statment which I later found buried in small print. I will never buy from them again so I have lost all of money!