Ira Woods engaged in deceptive sales tactics and has terrible customer service.

I purchased a bathroom vanity from Ira Woods over the phone as I wanted to seek clarification on their delivery policy http://www.irawoods.com/Help-Center/Free-Shipping I spoke with salesman [email protected] about the $50 delivery option of "inside room of choice" to the second floor bathroom and he confirmed it would be done.

In 2 weeks, FedEx contacted me for delivery. We discussed delivery to my second floor bathroom. They said they could not bring the package inside, not to mention to the second floor. I contacted Ira Woods Support and was connected with [email protected], Customer Service Dept Lead. Kathy was terrible. She would not honor their delivery agreement nor work out details with another delivery service. In my numerous attempts to contact her (phone, email, customer service request database) and other staff members over 2 week's period, I was basically ignored. I asked for a refund of $121.49 and was ignored.

If the salesman from Ira Woods did not confirm delivery to 2nd floor “inside room of choice, ” I would have bought it from www.thebathroomdepot.com Total with delivery is $1, 137.50 which is $121.49 cheaper ($1, 258.99 Ira Woods - $1, 137.50 Bathroom Depot = $121.49). I told Derrick this as Ira Woods offers a price match policy. At the time of order, Derrick expressed that he could not price match it because of the discount and shipping terms, so I said it was fine as long as I could get delivery to my second floor. He reassured me they would.

I finally contacted FedEx to deliver the vanity, it was delivered to my driveway per their policy. I believe Ira Woods engaged in deceptive sales tactics and poor customer service and would like to complain about the company to change their deceptive businesses practices, poor customer service, and seek a refund of $121.49.

Resolution to make it right:
1. Ira Woods (Kathy Oliver, Derrick Lyvers to admit wrongdoing and provide me a written appology 2. Change deceptive sales tactics 3. Follow their published policies http://www.irawoods.com/Help-Center/Free-Shipping or update them to the correct ones
4. Improve their poor customer service through prompt communication and resolving problems 5. Refund me $121.49

Ira Woods has cornered the market on rude and indifferent customer service associates. Without a dobuth, the customer service reps could teach the DMV about how to treat the public with complete disdain. I unfortunately ordered several items that were in different finishes than the item shown on their website. The fine print of their site basically does not allow any returns and, if allowed, charges an outrageous restocking fee. Worse than their policy are their rude associates.

Ira Wood took my money 2 months ago for knife purchased via their onlinee store. Their website indicated that it was in stock and would ship in appx. 48 hours. My credit card was charged and the money removed from my bank account. Almost 2 months later, nothing's arrived. The company does nothing but stonewall on a refund by saying it will ship soon--they've given at least 2 specific ship dates and failed to meet both. I will never, ever order here again.

Ira Woods has the perfect model of how to send customers in circles without answers and results! If you are looking for elevated blood pressure, a migraine type headache and a good measure of sheer rage, then I suggest you do business with Ira Woods and Sons! The general manager feels that he is a business prodigy... one that is based on the lowest ethics and business practices. Rest assured, I will NEVER go near this company again. I am certain that Ira Woods himself didn't build his success over the years defrauding customers and avoiding all contact after the order has been placed.

Consumer Warning

Do your research before buying from www.irawoods.com
Terrible Service. Once I told them I had a problem with my order they stopped responding.
They will not respond to my emails, voicemails and fax.