Very, very poor customer service. There may be only one person doing customer service as all the other people who pick up the phone is from sales. Not true to their word, as in the estimated ship date, or maybe the manufacturer who they order from is to blame, so they say. After reading all other complaints, I guess I'm not the only one who've waited for so long for an estimated ship date (not even a confirmed one) -- which came out to be almost 2 months from the time I ordered. Their contract with the manufacturer is one where they do not have direct contact on orders placed -- not a good deal. I've asked them to contact the manufacturer but they said they could not. They are the manufacturer's customer so they should be able to have a say. I guess that is why sales cannot answer any questions. All they can do is put in the order for you, or get your money in their bank as soon as possible. Never order here. In your frustration, you might end up canceling an order, then get refunded your money less 25% for cancellation fee -- for a product you've never held in your hand, or maybe the manufacturer has not even started to make! I've worked with a manufacturer before and we only billed a product once shipped. So this company shouldn't even have gotten billed; so what is the problem in returning my full refund? They've already got interest gained from it. And in the meantime, I also incurred interest in my credit card! Never, never, never. They're bad business.

I bought a $375 Plumbing fixture from Ira Woods & Sons. My installer said it would not fit due to my sink area. I tried to return it 3 days after I recieved it & I was told it was now "a closeout item & non-returnable". No where in my purchase transaction was I informed of this. After much discussion w/ their Customer Service department, "Management" agreed to charge me a 25% Restock fee, but only if I purchased something of equivalent value to my original purchase. So I had to pay $40.00 to ship the original back, + $93.o0 restock, to get a credit for $282, but I had to spend the equivalent of my original $375, so it cost me another $100+. Never ever will I deal w/ them again.

Purchased a hot water dispenser from Ira Woods, it was not what I wanted so it was returned. They have E-mailed me that it was installed and will not refund my money. I returned just what I received, I did not install it, never removed it from the box. I want my money back ! This is just wrong.

I bought a Cuisinart Toaster oven as a Christmas present for my mom. It took Ira Wood more than a month to ship the order. When it finally arrived we looked at it and my mom decided she wants a different size oven. When I call the store it turned out they don’t take returns! They referred to some list of non-returnable item groups that I was somehow supposed to relate to the product I was getting. So now I am stuck with an item I don’t need. Never again I will buy from this store!

Ordered a bathroom faucet three weeks ago - so much for same day shipping. I contacted customer service and they were pretty quick about getting back to me every time I e-mailed. But I asked about the same day shipping. Their answer was that is was being direct shipped from the mfg. More days went on and I told them I would be contacting my credit card company to file a complaint - I gave them 4 days to produce proof. Finally they said it was shipped and as soon as they had a tracking number they'd forward that info to me. The next day I said they had until the end of business that day to prove that it was shipped by a reputable company. If was shipped that wouldn't be so hard to do. The next day I received word that my order was cancelled and my CC would be refunded. After three weeks I am find with it but my last question to them was 'If it was shipped, why did my order get cancelled?' I wish I would of read these reviews first and will read reviews of any other online retailer before pressing the purchase button.