"Worst customer service I've experienced in at least five years. Six weeks after we placed orders for faucets and shower fixtures they still hadn't arrived. We spent $1800 in bathroom fixtures! They kept stringing us along with various dates that the fixtures would arrive. Then my sales person, Nick gave me one and two word explanations for things when I asked 'why it was taking so long.' Then he stopped responding altogether. Then didn't return a phone call. When I finally got him he said to me, "Well, it's not in yet." I said, "No sh@t it's not in yet!" Then put me into voice mail and when I tried to call back he put me straight into voicemail. The person who took over for Nick didn't even return my call and when I finally got him via on-line chat, acted like he didn't know who I was. I cancelled my order after seven weeks of no product and bought from homeclick.com who had the product in stock."

When I placed the order it was indicated to be in stock. A series of e-mails followed from the vendor indicating the order was received, order was accepted and order was processed for payment. When I checked with customer service as too why I did not receive a notice that the products had shipped I was told that I did not read the payment processed e-mail wherein it noted that the product was on back order from the manufacturer and was estimated to be delivered to the vendor by the end of the month. I indicated on October 18th I wanted to cancel the order and they still have not refunded the money to my checking account.

It is unethical to charge for products that are not in stock.