Deactivation of ID : TDR rejection
I have booked e-ticket (PNR Number: 4419703815), from Gwalior to H Nizamuddin(NZM), Journey date 26.07.2010and departure time is 01.20AM. This train arrival time at H Nizamuddin(NZM) is 06.00AM on 26.07.2010. but I did not travel on the ticket. So I filed TDR for"Passenger Not Traveled".
This claim is rejected by railway by saying passenger traveled and and they deactivated my id (mmbatra1).
I can challenge IRCTC that i have not traveled on said ticket. Because I have booked another ticket vide (Pnr Number: 8401194698 )from Ruthiyai to H Nizamuddin(NZM), Journey date 25.07.2010, departure time is 20.45 hrs. This train arrival time at H Nizamuddin(NZM) is 11.10AM on 26.07.2010. and the train No. 7305 depature time is about 01.20AM, dated 26.07.10.
So, How is it possible that we are actually travelled in both the trains at the same time.
I attatched both tickets as proofs for your reference.
Please check & enquired and do the justice.
I want my ID to activate immediately and refund my claim amount.

Proof No1 in which I actually traveled

Booked Tickets History
Pnr Number: 8401194698 Transaction ID: 0233242961 Train No: 4317
Train Name: IND DDN EXPRESS From Station: RUTHIYAI(RTA) To Station: H NIZAMUDDIN(NZM)
Date: 25/7/2010 Class: SL Boarding: RUTHIYAI(RTA)
Resv Upto: H NIZAMUDDIN(NZM) Quota: General Booked By:


Ticket Details

S# Name Age Sex Berth Preference Senior Citizen
1 M M BATRA 49 Male Lower
2 RENU BATRA 46 Female Lower


Payment Details
Payment Option: SBI Ticket Charge: Rs 472.00 Internet Service Charge: Rs 10.00
Total: Rs 482.00
Proof no. 2 in which I filed TDR.
rom M.M.BATRA [email protected]
to [email protected]
date Wed, Sep 29, 2010 at 10:01 AM
subject Refund of ticket
mailed-by gmail.com

hide details 9/29/10


--
Dear Sir,
I have filed TDR for the journey not performed by us. But till date i could not receive the refund. pl. chcck the details below and refund me the amount as earliest.

Transaction Details
PNR Number: 4419703815 Ticket Type: eticket Transaction ID: 0233245309
Booked On: 22-7-2010 Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 26/7/2010 Railway Zone: NR Bank: SBI
Total: Rs 360.00 Train No: 7305 Ticket Charge: Rs 350.00
From Station: GWALIOR(GWL) Quota: General To Station: H NIZAMUDDIN(NZM)
IRCTC Zone: CCM/Refund, Northern Railway New Delhi


Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 M M BATRA 49 Male 0000/ Booked

2 RENU BATRA 46 Female 0000/ Booked


TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Forwarded To Railway Reference No:ekt2010073101476298
TDR Zone: NR TDR Filing Date: 31-Jul-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00


With regards,

Madhumeet Batra
c-94, NFL Township,
VIJAIPUR, GUNA (M.P)
Pincode 473111
mob: 09425354460


Thanks,
M.M.BATRA(09425354460)

Below is mail from Irctc:


rom [email protected]
to [email protected]
date Tue, Apr 19, 2011 at 11:31 AM
subject False TDR Claim
mailed-by irctc.co.in


Dear Customer,

You had requested for refund of e-ticket with PNR No.4419703815, which was booked using user-id "mmbatra1 ". It is informed that the refund claim has been repudiated by Railways stating that the passenger has already travelled and has still claimed refund.

In view of the wrong claim of refund, the above user ID has been temporarily deactivated.

For further assistance, you may contact [email protected].

Regards,
IRCTC

Sir,
I am working in the Railways for the past 12 years and a frequent traveler to my native place Alleppey, Kerala state with my family consisting my wife and two daughter as and when necessity arises. Since I am a Railway servant, I have been provided with 3 sets of privilege passes and 4 sets of Privilege Ticket Order for my whole family which is found insufficient for my travel for my needs since I have been posted at Trichy area which is about 480 Km's away from my native place.Apart from my travel schedule, I often tickets for my guests and relatives who visited residence. To fulfill the above needs I registered my name as a customer in IRTC's portal and book tickets as and when required and making payment either by debit card or internet banking.
As such on 20/04/2011, I logged in the IRCTC's portal at about 08.02 hrs for booking of 2 tickets in T.No. 16865 Ex. Trichy to Ernakulam Jn. in SL class under Tatkal scheme. I processed all the data and made payment through the payment gateway of my SBI, Khajamalai Savings bank A/c No. 10869170651 for an amount of Rs. 554/- vide transaction ID No. ID-0333167812 dated 20/04/2011 and the reference code of the bank for payment is TO TRANSFER INB IRCTC Railway tkt booking, 0333167812IG48210418 TRANSFER TO 30338421988 SBI I.R.C.T.C. COLLECT, 554. But my surprise, I found that my ticket has not been booked and shown remark as "Payment Not Received From Bank". Then again I tried to book the tickets through internet and found that all the tickets booked within a fraction of seconds i.e. at about 08.30 hrs the whole seats have been sold out showing the status as W/L 20.
When I felt that I have been left out, I send an e-mail to: [email protected]
date Wed, Apr 20, 2011 at 8:31 AM stating all the difficulties I have been faced and requesting to generate the ticket or to refund the amount immediately.
In return a message has been received from [email protected] and appending the details as follows:
date Wed, Apr 20, 2011 at 9:08 AM
subject Re: [Fwd: Non receipt of e-ticket (tatkal)]
mailed-by irctc.co.in
Important mainly because of the words in the message
Dear Customer,
We deeply regret for the inconvenience caused to you in this regard. As your payment status for transaction id 0333167812 was not communicated by the Payment gateway in time, the ticket booking did not materialize. After reconciliation if the amount is found debited, the same will be processed at Payment Gateway for refund. We would ensure that the refund is made at the earliest.
In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the <Refund Status> link in the left panel under <My transaction>. on the plan my travel page after you log in to www.irctc.co.in giving your userid and password.
In conjunction with above statement we would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [email protected] from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, online booking etc. **please send mail to [email protected].
We hope from the next time you will follow the same. *
Thanks & Regards,
Shehnaz Bano
[email protected]
www.irctc.co.in
011-39340000
In nut shell I have been left out from the online reservation for tatkal quota to favour the bulk booking agents or some other reasons, from where the concerned peoples in this system were benefited. Again in the evening of 20/04/2011, I booked two tickets in the same train as W/L 176 & 177 for a daily train runs an average distance of 480 Km, s from Trichy to Ernakulam.
In normal course no Railway servant will purchase a journey ticket for travelling in Railways, I used to purchase tickets for my journey when my privileges are exhausted or not able to fulfill the required procedures in emergency. When I am facing such problems, even though had a little knowledge about the black marketing of reserved Rail tickets, then what will be the position of an "aam admi". Hence I requested to those who are authorized to curb such mal practices or the agencies responsible to curb the same should be activated to ascertain the real truth behind the created failure in the system.

Thanking you,

G.Vijaya Kumar,
[email protected],
9443191754

with out any prior information my used id to booking and cancelling irctc train tickets have been de activated for some reason.

i have booked tickets and need to take print outs and need to cancel my tickets. just to save our time only we are utilising these services and i am the customer of them since three years.

i am really very much disturbed by thier activities and irresponsible way of cutting down things.

please find attached the photocopies of Dehradun shtbdi-12018 C-1-34 and 10

This was indeed very painful during our travel from hardwar to new delhi, yesterday
24-02-2011(shatabdi express)
more than six passenger had not had their food after seeing cockroach
mixed with dal.-other who had their meals were not feeling well too.
it than told to coach food manager Mr. Negi.and ticket attendent,
and on request they did not provided complaint book,
( to make a complaint in writing ).


Such a service by IRCTC was not expected,

this shows the way they provide food to their passenger who pays more
than double of the fare to get the best service / food during travelling.
(tatkat quota ticket)

I BOOKED TWO TICKETS BY RAJDHANI EXPRESS 12431 FROM VADODARA TO H. NIZAMUDDIN.THE DETAILS ARE:
TRANSACTION ID: 0271251450, PNR NO. 4423130422, TRAVEL DT. 25-DEC-2010. AC -3
DEPARTURE TIME(AS GIVEN ON TICKET WAS 00.26).
I GOT TIME OF TRAIN CHECKED AT PHONE NO. 139, DT 24-DEC-2010 AROUND 22.30. IT WAS TOLD THAT TRAIN 12431 WILL ARRIVE AT VADODARA AROUND 03.30 . I ALSO GOT CONFORMATION THRU INTERNET AND THAT TOO SHOW THE TRAIN TIMINGS AS 03.30.
WHEN WE WENT TO VADODARA RLY STATION AROUND 03.00 ON 25-DEC-2010, THE COOLIE TOLD ME THAT THE SAID TRAIN 12431 RAJ DHANI EXP. HAD LEFT AT RIGHT TIME FROM VADODARA STATION.
THEN I ENQUIRED TO ENQUIRY, BUT TO MY SURPRISE THE PERSON TOLD THAT TRAIN HAD GONE AT RIGHT TIME.
WE WERE HAPLESS, WHAT TO DO?. THEN WE RETURNED BACK TO OUR RESIDENCE AT 03.30.
THE NEXT MORNING, I AGAIN BOOKED TWO TICKETS BY TRAIN 12937, WITH FOLLOWING DETAILS:
PNR NO. 835-0917835, TICKET NO. 44897465 JOURNEY DT.26-12-2010, FROM--VADODARA TO ALLAHABAD HAVING WAITING NO.16 AND 17. AC--3
OUR ONE TICKET GOT CONFIRMED WHILE OTHER WAS WAITING.
I HAD TO TRAVEL MY SELF BY SITTING NEAR TOILET, WHICH WAS AGAINST ANY DECOROUM, BUT I WAS NO OPTION.
I ALSO HAD TO CANCEL MY TICKET FROM NEW DELHI TO ALLAHABAD, WHICH WAS BOOKED TO TRAVEL ON 25-DEC-2010.
I REACHED ONE DAY LATE AT MY OFFICE, AND WAS REPRIMANDED FOR THE DELAY.
THUS, I HAVE BEEN MENTALLY TORTURED BY THE IRCTC MIS INFORMATION ABOUT TRAIN ARRIVAL.

HENCE, I APPELE TO THE COMPLAINT HEARING AUTHORITY TO LOOK MY CASE FROM ALL ASPECT AND DO JUSTICE TO ME BY SUITABLY COMPENSATING, AT LEAST TO SAVE SOME OF MY LOST IMAGE.

THANKS.

SHARAD CHANDRA ASTHANA
LIG--297

GOVINDPUR COLONY

ALLAHABAD--211004