Ironwoods Communications has had so many complaints, over such a long time, that DirectTV must not care. Ironwood did to me yesterday (on 10.05.008) the same things I 've just read others' complaints about. Ironwood failed to show up during the 4-hour window I was told (by DirectTV) that they would be at my house to work on my DirectTV dish; then failed to show up during the subsequent 2-hour window, a DirecTV person had assured me they would certainly show up; then, an hour and a half after that second appointment time had passed, when it was too dark to work on the dish, a man banged on my door and was standing on my porch, apparently drunk (this man - Hugo - had a DirecTV identification badge on his shirt); and when I verbally expressed my extreme anger at Hugo's incompetence, he shrugged, said that he knew I was upset, that he'd done everything he could do, and left.

"Ironwood Communications" should not be allowed to be a fake, dummy entity-ruse-and-runaround for DirectTV. "Hugo", his supervisor "Isiah", and Isiah's supervisor "Dave" -- all employees of DirecTV -- should be fired. And/or DirecTV should be reported to the Federal Communications Commission.

But any remedy aimed at DirecTV or Ironwood is meaningless. DirecTV is an international corporation and considers itself above the law in the United States -- that is, above the criminal law, the civil law, and administrative law, in the United States. So I just say, if you live in Benicia, California, and need your DirecTV dish worked on, GOOD LUCK. And get used to calling DirecTV and rescheduling the work on your dish, until you GET LUCKY, and your schedule fits in with the schedules of the most incompetent and least responsive individuals working for DirecTV.