3/24/2009 8:30 - 9:ooa.m. Dale Hardin arrived on time Started off with the work was not scheduled correctly, because he needed to add a new Disc and did not want to, but stated me needed all new wires and had to move the old disc and that the new disc needed to be in a different place. I HAVE DELT WITH THEM BEFORE IN 2003 AND THEY HAD TO RUN ALL NEW WIRES THEN TOO!! And also the work order then was also incorrect according to Ironwoods They kicked my little doggie and hurt her and I told Direct TV that I did not want them back!! Last night when we were scheduling the upgrade for today I stated NO IRONWOODS COMMUNICATIONS!!! But the direct tv person stated they would write out not to touch or hurt my dog and I against my better judg.Afement I agreed to have them come and do just 2 receivers. After many complaints and calls to DirectTV he did his small job. But he is the problem, on the service report Where DirectTV included to be nice to me and my doggie. This is what Dale Hardin wrote on the work order, verbatim, Support HD installed Stupid people can not make correct work orders, so this is a comfirmation # is for the disc change FGD1251 and signed Dale Hardin 57992. I do not want them ever back in my house, which when I return home after he left my sliding glass door was uplocked and wide open and I can not prove what is missing, except my doggie got out and I could not find her for several hours. Are you All this Ignorant? Cause 3 times it not a charm. Direct TV you need to hire your own employees or at least bondable and trust worthly, and have your customer be #1 always, I love Direct TV but this is a deal breaker, get rid of IRONWOODS COMMUNICATIONS OR LOOSE CUSTOMERS TRAIN YOUR OWN PERSONEL THAT HAVE YOU CUSTOMERS AS NUMBER ONE. Before you loose any more loyal customers. Move fast or people will quit you Thank you for your attention A. Allen

Well, let me start off with the fact that Ironwood called me and told me the tech would be here on Tue. @ 4 to install. I was here and he never showed. Not even a courtesy call to say he wasn't showing. I waited until 7 and then called DTV directly. They tried to get in touch with the dispatcher to find out where he was but they never picked. I was on the phone for an 1 1/2 hours. I have been calling every day to try and figure out what is going on. It is now more than a week later after my initial installation and I still have no DTV. I got a hold of Ironwood and they said that the reason why was because they didn't have the correct equipment and that she couldn't give me a new schedule date. Well, as pissed as I was I got DTV back on the phone only to find out that the real reason was because Ironwoods techs aren't trained to install the new dish and that they have to go through a month of training. Now I won't have my dish installed until sometime in October. So much for the NFL network. Ironwood, you suck ***!

Ironwood Communications run run run do not let them hook your directv up they steal money from you and charge you for shit you should not be charged for watch out for them THEY STOLE A DISH NETWORK DISH OFF MY HOME WHEN INSTALLING DIRECTV AND CHARGED 85.00 FOR INSTALL WHEN IT IS TO BE FREE THEY SHOULD BE SHUT DOWN DIRECTV IS GOOD BUT DON'T LET ronwood Communications INSTALL YOU CABLE!!!

Tech shows up with major attitude--says Direct TV HD Satalite Dish simply cannot be installed on a balcony--after my protests he calls his supervisor--then says he needs to go get install equipment and with traffic will get back soon as possible--their offices are less than 30 minutes away even with traffic--he doesn't return and of my call and then finally calls just minutes before knocking at my dorr after 9pm and over 4 hours after the initial service call--by then I am on the phone with Direc TV and the Directv Rep hears his sarcastic attitude and him telling me "By the way the thing (a pole to mount the dish on) is 75 bucks, so you want this installed or what. I say you are over four hours late and now also expect me to pay 75 dollars for a pole. He said oh you just want something for nothing--you want this installed or not". I said, or not--you can leave". He stromed out--and the Directv representative hear it all and said she would file a complaint. I then get a call at almost 10pm from a supposed Supervisor, and after calling their offices and hearing they were closed-- the supervisor first said it just sounded like a misunderstanding--after I further explained--he said oh well that's not good--but the situation remains unresolved a day later. Direct really need to drop this company as a service provider!

Back in December of 2007, DirectTV hired Ironwood Communications to install a dish/service for us. After waiting the 4 hour time frame twice, they showed up late and were "unable" to do the service that day. The third time wasn't such a charm. The guy who did my installation "botched" it by cutting holes in my carpet & through my hardwood floors. I had existing cable wires and requested that they use those, but he chose not to in 4 of my rooms (the 5th he did). None of the wires/holes were drilled behind the furniture, all were in plain view, inches away from the wall. One room he tried to drill through the floor, but hit a 4x4 under the house (oops, but there's the damage to my floor still!!!) Another room he drilled a hole and tore up the carpet inches around it... leaving the ball of carpet fibers to cover up the hole! 6 months later and full of frustration with very little interest of anyone helping me or returning my calls, I have resorted to taking them to small claims court... this Monday. Good luck to anyone who has IW do any sort of installation for them... or for anyone who has DirectTV outright lie about what kind of commitment you're getting into!!!