I'll start off with the phone call I recieved about half an hour before the installer was supposed to show up. After taking the day off work for the installation, I think I was well in my right to be a little upset. This is not to mention the window of 5 hours that they say they will be arriving in.

As soon as I get this call of cancellation (filled with empty apologies and "I understand your frustrations") and to reschedule (once again having to take another day off work) they get the installation date incorrect. So I called them again to inform them of there mistake and they reschedule for the correct day.

Apparently it got lost in their line of communication and recieved an email once again for the incorrect date. So getting a little more "frustrated" I call them to change the date once again. After receiving an email again giving me the information for the wrong day I took a different approach. This time I called directtv's main company and they transferred me over. Having given the parent company all of my information and them having no trouble pulling up my account they tranferred me to ironwood communications.

The lady that I talked to not only couldn't pull up my information from my provided phone number, everything I told her she seemed to get wrong-multiple times. First I told her Friday in the afternoon block, she interpreted as Saturday morning. I told her Friday afternoon, she called dispatch with Friday morning, I told her Friday afternoon, and she finally got it right. I also requested to talk to a manager and was denied this request.

As I am pretty persistant and was fairly sure that talking to a manager would not be that difficult I called them again, for I very rarely am ever denied the right to talk to a manager. This time I was easily transferred to a supervisor-Hooray I knew it would work. She once again flowered me with empty "apologies, understanding of frustrations, and sorry for your inconviences." As I asked her three different times how easy it was for her to take time off work (as I was taking two off for the installation I figured this was a fair question) she couldn't give me an answer. In fact I don't even think she was listening as I could hear little fingers pounding away on a keyboard. She then told me that my phone was cutting out. Mind you I was calling from Willcox-however it was from the county building's land line and I have never had a problem with this line.

As for alternate numbers, I do have one. At work. A place I will not be because I will once again be sitting on my coach at home longing for more than two channels to watch.

Lastly, I just received a call from their automated system. And once again the time and date are wrong-Surpise!!! I called them again and they did inform me there was a note that they will be there at the proper time.

I hope so.

Thanks for being so helpful Ironwood Communications!

Andrew

Towards the end of January 2008, my wife and I had Direct TV out to conduct a service call because our reception was going on our television. They sent out someone from Ironwood Communications, they subcontract to Direct TV. The gentleman came out to fix a reception issue and proceeded to change all of the cables on the back of our unit, including our video cables and our surround sound cables. When he left, which he did without leaving us any paperwork, the only thing that worked was our television. He messed up the audio visual equipment to the point that I had no idea how to fix it. I called to make a second service call. They came out a week later and only fixed a portion of the issue. I was able to fix the surround sound, so I have that working now, but I still do not have my video players connected the right way. I have called for a third service call. It was supposed to be for Saturday, Feb. 2, 2008. The company showed up on Friday while I was at work. I received a phone call at work that they were here and ready to do the service we requested. Since I wasn't able to have this done, they have now pushed it back another week before they can get this fixed. I asked why they couldn't come out on Saturday as Direct TV originally assigned, and they said they were too busy with the Super Bowl to get someone to come out. This sounds like only new customers paying them money are important to them. This company is a direct reflection on Driect TV and both companies have been less than satisfactory. As soon as I can get the Verizon Fios TV, we will be dumping both of these sorry companies.

Be aware, this company will not show up for your appointments! Also, Peter Giacalone who runs Ironwood (and 180 Connect) was VP of customer service at Direct TV at one time so, good luck getting anyone to address your concerns.

After two attempts and 2 days of waiting for an installer. They never even had the courtesy of calling to informs us they would not be showing up. As a result, we canceled the order for two systems from Direct TV and will use another competitor.

I really wanted the NFL package, scheduled an installation with DirecTv who contracts out to Ironwood. The first try I was rescheduled three times and ended up just canceling the install. A few weeks later I signed up with Qwest, and again ordered DirecTV service. After two reschedules I actually got a living human being at my front door (he was almost an hour later). He walked out to my patio took one look with his signal tester, said there is nothing he can do for me and left. Now I was really angry, called Ironwood they said they would send a different technician on Monday (labor day) for a second opinion and install. Scheduled appt time of 8 - 12, at 1230 called Ironwood directly, technician decided not to show up to work, so I needed to be rescheduled again!!! I told them that either it happened that day or I was canceling yet again!! Spoke with supervisor who said there was no one to do the install. Canceled again!!!