Our satellite stopped working. We had to wait seven days to get an appointment with a four-hour window. Technician did not show up. Ironwood communications called after the four-hour window to let us know that they had missed it! They said the technician MAY be able to come in the next five hours. They say they did show up five hours after the expiration of the four-hour window but we had to leave the house for another appointment. Just to be clear.. We waited from 8am-4:30pm and there was no technician.
We called DirectTV, who were unapologetic and the agent suggested we cancel our service with them!!! After speaking to his supervisor, we made another appointment for two days later.

Same four-hour window, 8am-12pm. It is now two hours past their four-hour window. I have spoken to various call centers including one in the Phillipines. The dispatcher apparently does not answer their calls. Ironwood called one hour after the appointment time to see if their technician had arrived. When I suggested that they call him to find out if and when he would be coming, they put me on hold and transferred me back to a Phillipiines call center!!

We have now been without television service for 10 days. It is February 23, 2008. In this day and age you can make an appointment that is on time with the DMV, for goodness sakes.