Ironwood is the outsourced repair arm of DirecTV. On October 19th, Kai, a serviceman from Ironwood trashed my home by leaving 5 separate messes he made. He borrowed my ladder and left it the last place he used it. He left his powerdrill on a 1960's Grundig stereo. He installed a new dish on the roof without removing the old one and I mean he installed a new dish, left the old bracket attached to the roof, and then left the old dish on my roof instead of removing the trash! Ironwood took 19 days to respond to my complaint. They are scum, DirecTV is scum.