Unfortunately these complaints are too late ITAdirect, FMBT, ITA etc etc went into voluntary external administration around 24/12/08 to early January. No more trading no more acceptance by the NSW Consumer Trader and Tenancy Tribunal (CTTT) of complaints and possible reimbursement for faulty goods or non delivery.
Reference
http://www.search.asic.gov.au/cgi-bin/gns030c?acn=129_076_026&juris=9&hdtext=ACN&srchsrc=1
There is a matter before the CTTT on 15 June where a supplier is trying to get monies from ITA (I presume)