iTunes Reviews
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Mac_Postman
July 9, 2011
Movie rental
I rented a movie, hit play immediately when prompted to hit play or menu. The response was that the movie had expired.
I e-mailed iTunes and there response was to refund my money and remind me that they didn't have to because of my users agreement.
Their response was: "Please note that the iTunes Store Terms of Sale state that all rentals are final, so this is a one-time exception."
I think this is an unacceptable response. If their system has an error they should not be quoting the terms of sale they should fix what ever it is that causes this error to o cur.
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walid nsouli
April 27, 2011
Steeling my money
these guys are steeling my money and cant find a way to complain
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C.J.1
April 7, 2011
Billing
I used a Visa Gift Card to purchase some songs on Itunes as they have dismissed their NONE button on the billing page (did not feel like putting an actual Visa number to be stuck in their system). For some reason, the $3.98 charge did not go through and I had already gotten rid of the gift card so I could not check out what happened... Anyways, it's only $3.98 I had no problem using my PayPal account to cover the charge. Well, dang near 18 times of verifying Itunes takes PayPal and Itunes accepting - the funds STILL get denied! I am now on email 4 still trying to resolve the issue as Itunes is too scared to talk to people (how lame to have a business but no phone number). Yeah, I could go to a store and buy one of their gift cards - but why do I have to be inconvenienced and pay way over what I want to spend. What they want is to have an actual Visa number they directly can access so they can charge at will whatever and whenever they want! That's probably what happened with my visa gift card - they thought it was an actual Visa card and tried to take more than they should have...
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Amous
February 20, 2011
Unauthorized Charges
I downloaded a freee Itunes game on my son's ipod and started noticing unsual charges for this game to my credit card.
From Jan. 1- Feb.19th a total of $83.24 has been stolen from me. I want my money back. I have cancelled my credit card due to getting ripped off. I don't like the fact whoever it is now has my #, address, and can use it to get more personal info.
A
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jpbarron
February 13, 2011
Complete isolation of my iPod/ Not allowing me to import albums fully.
I have had to change my laptop due to a fault with the old one; on downloading iTunes for the new one I found that when I plugged my iPod in, I only had two options: Either erase all the music currently on it and sync with the new library (bearing in mind there was no music on the new library) or leave it how it was. I wnted to update my iPod, as it had been a while since I had used the old, faulty laptop and so my CD collection had increased substantially. So how was I supposed to keep the music I had and update it with new music without losing a lot of music I had already payed for? I decided that I would simply have to erase the music on there and put on my albums instead, however, when I tried to import an album I found that not all of the sonmgs would import fully- only half the song would transfer- or else they would not play at all. I have suffered immense frustration with iTunes; it seems unreasonably convaluted just to add some songs to my iPod and I don't know if it's because ytou are paranoid about people sharing music that you have branded and restricted beyond measure, but it seems to me, utterly ridiculous. I can see why the majority of people use Spotify and Pirate Bay for their music.
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kristi2011
January 22, 2011
lost all music purchased on another computer
I had purchased about 50 songs from itunes from my computer. The computer crashed and I had to buy another computer . I lost all the songs that I had purchased on the old computer and when I downloaded new songs on my ipod, it wiped out all the old songs. I think itunes should refund all the money I spent on the old computer. I have tried every way available to contact itunes but cannot get a working number. This is the biggest ripoff I have ever experienced.
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holdi1961
January 4, 2011
Aple or Mac or itunes
I have just purchased an IPAD, and I also have a few mac notebooks and IMACS.
The software is running better than windows stuff, but Apple seems to be so greedy.
This company just has the intention to control your computers content, and is becoming a big threat to liberty.
I really start to worry about this company and what they really do. For everything they do, they just want your money, and they want to control your data.
Just be careful, how much you purchase from them and what you syncronise over their server.
This company seems to be or to become big brother of all governments worldwide, or of all secret services.
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it's me :D
December 8, 2010
movie download failed
i purchased a movie of itunes and half way through the download it stopped and said "part of the file was corrupt" i tryed re-downloading it but it say's the same thing over and over.
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RTP N HouTX
November 9, 2010
Failure to deliver purchases
I have made purchases from the iTunes store using my credit card.
The amount of the purchase was collected from my bank account at the time of the purchase for the season pass.
The season episodes which were purchased were not made avaliable for download.
Several hours were spent attempting to resolve the issue on line with no results. After finally making contact by phone I was sent back to the dead end website.
In other words, I made a purchase from iTunes, they took the money, didn't deliver the product and then refused to do anything about it.
Keep up the good work Apple.
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jillianabz
November 7, 2010
Everything
Dear iTunes,
What the fuck is your problem? Were you abused as a child? Was your uncle some sort of salivating paedo? I only ask because I want an explanation for why you feel the need to behave like a total cock every minute of every day. I am writing to let you know that it is no longer acceptable and it ends here.
I will start by addressing the endless ‘ping-pong’-ing noise you make every 10 seconds when my iPhone is connected to you. It’s like the electronic equivalent of open-mouth breathing right next to my ear when I am trying to watch TV. From now on you will ‘ping pong’ once and once only and this will function as a signal to me that I have successfully connected my device to you. I appreciate how amusing it must be to watch me spend all afternoon going “Oh good it’s connected………oh wait, no it’s not……..it is now……….okay now it’s not” but when I am half way through transferring a movie you are in danger of causing me to self harm – and not in an atmospheric, Twilighty way, I mean like I want to ram blunt cutlery into my eyeballs.
Next thing we are going to deal with is your worrying inability to stop yourself from syncing. It’s as if you can’t even control yourself, like you’re some sort of syncing junkie. Just calm the fuck down! I will sync when I am ready, it is not up to you and it’s not a fucking race. It wouldn’t be so bad if good things happened when you sync but good things never happen. The other week I spent two entire days transferring various entertainments onto you, only for you to sync like an absolute gypsy and decide that, in fact, two-thirds of these files needed to be taken off. I am also pretty sure that you regularly wait until I’m asleep before syncing like a horny teenager. You disgust me.
Also, for something whose main purpose in life is to transfer music, you make it Krypton-Factor impossible. I am not a software designer but if someone asked me to design a package that transferred music from one device to another, call me retarded but I would probably put a ‘transfer’ button somewhere pretty obvious. I had to google how to transfer music and even then it became clear that no one in this universe has a fucking clue how to do it. In reverse order, here are the top 5 suggestions that your users are offering me:
5. Click ‘manually manage music’ then drag and drop – Rarely works
4. Tick the boxes next to the songs then go to the drop down menu and click ‘export’ – Never works
3. Go on a journey of self-discovery, learn a martial art, consult the Dalai Lama – Can’t be arsed
2. Genocide – Go on, I’m listening……
1. You cannot transfer music using iTunes – High five
Okay, I will admit that I am slightly exaggerating and that there have been occasions when the exact songs I wanted have transferred over without removing things I didn’t want removed. I have to stress though that in 18 months this has happened twice and both times I don’t know what I did. What normally happens is I will click ‘manually manage music’, drag and drop one song (because, believe it or not, I only want to add one song) and you say “Yeah, that’s totally fine, just give me a minute while I delete the entire music library from your phone first and then I will put it on for you”. You’re an arsehole!!
Oh yeah, I am on to you iTunes. I’ve seen your type a hundred times. Bullied as a child for having a misshapen head and badly fitting jeans. You’re bitter and vindictive and you need help. I suggest investing in some counselling and we will take it from there. We can start slowly, nothing major, maybe try something simple like taking less than 6 FUCKING MONTHS to back up my iPad. In the meantime, I hate you. Goodbye.
Love and warmest wishes,
Jillian xxx
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