We returned the product we orginally purchased within the allotted time. I reached customer service to ask about our refund ($164.64) and was asked for the UPS tracking number which I had and confirmed that someone had signed for the return. I was told the credit would show up on our next credit card statement and nothing showed up. Now, I cannot get anyone on the phone and after sending multiple e-mails, my e-mail address has been blocked by their system.

The company is based in MA but the return was sent to Chicago.

This [email protected] is a hoax. I was dumb enough to order a set of books, however, decided it's not what I wanted and tried to return. ALL their phone # don't work, they answer and the recording states to make a selection and wait for assistance, the call is placed on hold w/elevator music for approx 17 min, then is lost. The return policy says... NO RETURN without an RA number given by customer service, but you can't get anyone on the line... so therefore, no return, no refund!!!

Virtually impossible to return products. After being on hold for 20 minutes I was told a rep would call back with a reurn # in 48 hours. It shouldn't take this long to deal with a problem. I guess they figure most people will get tired of waiting!!!