IVG Stores
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Category: Services
Contact Information
United States
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IVG Stores Reviews
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345435435
December 18, 2010
IVG Stores Complaint
This company just cost me nearly $400.00. in restocking and freight charges after they refused to take back damaged merchandise and either refund our money or ship undamaged bar stools. They are the worst internet merchant I have ever dealt with. Don't bother sending a complaint to the BBB in Florida. IVG will just respond with more lies and the BBB says OK that fine. Go straight to the Attorney General in Florida. They have hundreds of websites. You have to go to the bottom of the page and look for a small box that says "An IVG Stores Company" The website we bought from was
http://bar-stools-barstools.com/ I wish I had taken photos of the damaged boxes when FedEx delivered them but there was no camera available at the time.
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JS42893
May 10, 2010
ITEM NOT RECIEVE
****DO NOT BUY IVGSTORES.COM****
Horrible online shopping experience. Ordered an item and with order confirmation, the est. ship date was 9 days later. Est. ship date came and went. after 2.5 weeks, I called to inquire about my order. Customer service stated "it was probably enroute." Long story short, I never received my item. I checked the order status on this miserable company's website 3 weeks after they took my money, and my order was 'cancelled". No email letting me know, no refund, nothing. Every review of this company i've read is similar. At least most people get the junk that this company sells, it's just broken, missing parts, or otherwise not as advertised. I didn't even get broken junk. I did however pay for it. Still waiting for refund too.
****NEGATIVE 3 STARS****
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Aidan
March 24, 2010
Worst company to deal with
I can't even begin to explain. Ordered a loft bed with chair and dresser.
All boxes had holes. dresser was damaged in two spots. Can't get them to deliver the last piece I need to put it together so my son doesn't have to sleep on the floor
Customer service- Horrible
Lies, Runaround, No return on calls or emails, Damaged Items (same piece 3 times)
Still waiting on that one piece. Expect the 4th delivery to be damaged.
Was told the item I purchased has a no return policy. I have checked the website and do not see that anywhere. In fact they have a very nice section on theircustomer service. It's all lies.
Never again. I have ordered on Internet for years with no issues. Apparently my luck ran out. I got the motherload.
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NewEnglandSeasons
October 4, 2009
Damaged Merchandise/Lack of Cutomer Service
Purchased three (3) barstools. Total bill was approximately $900. All stools arrived damaged. Called Customer Service and left messages 10 times in two (2) weeks. No return call. Finally waited 30 minutes and spoke to CSR, who gave me email address to send photos to. Email address did not work. Called back another six (10) times to her phone and left messages. Finally starting calling around the company randomly left messages with everyone. Finally some kind gentlemen provided me with Manager's # and I left a message for her. Another CSR called me back immediately.
During this time I also called my Credit Card company to ask for their assistance.
Within two (2) weeks of reaching CSR Manager, I received refund to my credit card, with no instructions as to how to return merchandise. Left serveral more messages and then two (2) weeks later they called back to say UPS would pick up next day, which they did.
I have never been treated to horribly - I would NEVER do business with this company ever again. Worst internet purchase I have ever been a part of.
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AMC1
September 21, 2009
Horrific Customer Service
I am in a battle with this company right now. I ordered a filing cabinet from them in July and waited 5 weeks for the delivery. When it was delivered, the cabinet was smashed. I called IVG and told them about the damage and was told to submit pictures and that I would get a return call with a status. After I sent pictures of the damaged item I never heard anything. So I began calling. That was beginning of August. After 11 phone calls, speaking with completely useless CSR's and 3 messages requesting a supervisor call me back, I still have not received an answer if the damaged furniture is being taken back or if I need to dispose of it. IVG did refund my money but I still, over 7 weeks later, I am walking around a 116 lb. piece of damaged merchandise that is sitting in my hallway. I called the freight company directly and they told me that they had settled the claim on their end. I was promised a call back by end of day today but that never happened. Average hold time is well over 25 minutes before you speak with someone. I was on hold over 50 minutes the other day (and purposely did not hang up because I wanted to see how long they would truly let me sit there.) When I called today and asked to speak with a supervisor the CSR told me she could not promise me a phone call back and would not give me the supervisor's name or direct phone extension. I have yet to receive one status call from this company. Horrible!!
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NasL98
September 2, 2009
A product and service nightmare
After 6 weeks the issue was resolved with the vendor refunding my money,
including shipping. However, the lack of communication and misinformation
by representatives made this one of the worst buying experiences I have ever
endured.
I bought this table July 8. It arrived July 15. Legs were missing
pre-drilled screw holes, and lower shelf had rough edge. Contacted
manufacturer, who said I needed to return to vendor (IVG). IVG line was
always busy or on hold, & did not respond to messages or emails for 4 days.
On July 22 I finally got someone on line. She asked for pictures, which I
emailed. No reply. On July 30 I finally got in touch with the rep (only by
talking to a 2nd rep) who said pictures were not clear enough. I sent new
ones.
Finally the rep said she would send RMA label for replacement. As of Aug 3
no label came, then another rep said they do not give RMA labels to
customer. UPS picked up the table. She told me a replacement would not be
available until August 8.
I contacted BBB Aug 4 and finally got some notice from company President,
and was told I would receive a discount for the table, and that somoene
would contact me. August 5 I received a voicemail from a rep whose name I
could not make out. She said she would email discount details. No email
arrived.
Replacement table arrived August 10: also lacked holes, and stain was uneven
on front. I called manufacturer again, and then IVG. Offered to ship new
legs, but I told them I wanted full refund, including shipping.
The new rep. emailed me an RMA label and said UPS would not accept return
without it, which contradicted what the other reps had told me. On Aug 12
UPS picked up the table.
A refund was finally deposited Aug 21, more than 6 weeks after my 1st order.
Although I received a full refund, I have NEVER experienced such poor
customer service. I had to spend HOURS just trying to get their attention,
which didn't happen until I contacted the BBB.
They also didn't publish my first review, which I noted in my first
complaint. They sent me a new link for a new review, but it has not been
published either. The only review published since Dec 2008 was a 5-star one. Very suspicious.
I easily spent 20 hours on this nightmarish ordeal, and got nothing out of it.
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