This company is a fraud and very hard to deal with when they are contacted. I received a trail sample and was unable to use the sample because it irritated my mouth. I knew that I had asmall window of time to cancel this product if I was not satisfied, which I did and they are still refusing to reimbursement the charge made to my credit card. The company claims that they never received the letter in the mail, which I find is very odd, but that is how these companies make their money. I've contacted the company numerous times via email and I always get the same response " If you give us something in writing stating that you are not disputing this charge, then we will tell you the process that you must go through in order to hopefully get reimbursed" .Well why would I do such a thing if you have already charged my credit card and I disagree with the charge. This occured in April 2009 and to this date of June 12, 2009 I am still battling with the company. My credit card company is trying to mediated this dispute. My understanding is that this is not the first time that they have had to deal with this company. I have kept copies of my correspondence with the company, so hopefully this will help.