I signed up for a trial offer and also received not only the trial but a full supply. I called them and told them I had not agreed to this. They said that they would credit my credit card back in the amount of $74.41 if I send the unopened box back. I sent back the box, unopened, in a bubble-wrap envelope requesting a signed receipt. Then today I saw a debit of $19.60 from my checking account. When I called they said the box was received opened and damaged. Obviously, this is a scam and fraud. I will be complaining to the Attorney General of my state as well as the Better Business Bureau.

PLEASE DO NOT ORDER THIS PRODUCT!!

We ordered a FREE trial with shipping of $2.87through an advertisement... We paid the shipping - but no where did it state that we would be CHARGED $78.xx for this product a month later - not to mention that the advertiser that was promoting this, also signed us up for a membership to this company "Pass Port To Fun and Deal Max" - both at the rate of $29.95 plus $2.00 for verification - give me a break... we finally got out $60.00 back on the membership - but when I called the Ivory White company and asked for a supervisor - (imagine this... they "Terry and Brian" leave at 5:00)- they would not refund my money... well once I finish with this website - off to the Better Business Bureau, my Congressman and who know who else ---- DO NOT BUY THIS PRODUCT!!!

OMG such a scam! I just used trialpay to buy something and chose white ivory and ended up seeing that there was more than what needed to be charged on my paypal account (I used their new plugin for a credit card number). So, I looked on google, found all of the scam complaints, and closed that credit card (THANK GOD for paypal) Now I won't be charged again, but I would not want to see what comes after now that they have my address...

I had ordered the "sample" whitening system for $5.00. After receiving it and using the sample I decided I did not want to continue receiving the product. I mailed the product back in the box that it came in. The product had been unopened as it stated it had to be in order to return it. I did so within the allotted amount of time. To my surprise, a charge of $19.60 showed up on my checking account that I was unaware of. I have talked to two or three different customer representatives and have been told that I cannot have this $19.60 refunded to my account. I have asked to speak with their supervisors but have been told the same thing. I have filed a complaint with the BBB but do not know if it will do any good. This is crazy.

I ordered trial online. Was charged the $2.87 shipping/handling fees. I cancelled on May 15, within the 10 day trial period by email. I received an email confirmation with the RMA number, and address to where it should be returned and was informed that if the product was returned opened or damaged I would be charged $19.60. I went the very next day to ship the product back and I BOUGHT INSURANCE FOR THE SHIPPING.

I was notified on May 22 that my credit card had been subsequently been charged $19.60 by Ivory White, indicating that the product was received damaged or opened. I called today (May 29) to follow-up on the charge, and was told that the item had been received "crushed". I told the representative that I had bought insurance for the item and that I needed proof that the item had been delivered damaged. She said that she would consult her supervisor (a.k.a. Supervisor-Who-Doesn't-Take-Calls) and the supervisor said that they had already shipped the item out to be repackaged and that they could provide no proof. The representative offered to send me an email "attesting" that the product was received damaged, and I said that I would need at least a letter signed from the supervisor attesting that he witnessed that the product was received damaged.

Representative consulted her supervisor again, and said, "You can request that in writing if you want a letter" and I said to her I wanted to speak to her supervisor. I wanted her supervisor to explain why he was making up a policy that was not included in their 'No Hassle Return Policy' but the representative said, "My supervisor doesn't take calls. The representative that takes calls comes in tomorrow." I asked her to ask her supervisor why he was making up policies that didn't exist and she said she didn't know and she wouldn't ask.

I requested an email testifying to the damaged product, and I requested a phone call be made to me from their supervisor-who-does-take-calls ASAP in order to explain why supervisor-who-doesn't-take-calls is making up policy.

The "No Hassle Return Policy" is a scam--the Returns Department supervisors INVENT policy as they see is convenient and mostly TO PUT OFF CUSTOMERS WHO HAVE MADE LEGITIMATE RETURNS AND WANT GOOD ANSWERS TO WHY THEY'RE BEING CHARGED ANYWAY.

I WILL BE DISPUTING THIS CLAIM WITH MY CREDIT CARD COMPANY AND THROUGH THE POSTAL SERVICE.