Company is a scam. This online ripoff company markets products Bella Brite, Eyepothesis, Ultimate facial, Bella Clear. All ship from the same warehouse at 6205 lookout road. If asked they will tell you "many companies ship from there' but only one company is in charge called convertis llc. Company is in such trouble with BBB and AG has had to stop shipping within Colorado. If you report them, not just threat to report them to BBB and Attorney General they will refund the money they took from you. Don't fall for free gas scam either...if you are offered gas rebate or partial refund they are still within timeframe that you can get full refund. Gas rebate is a monthly coupon that has to be sent in for 10$ at a time...Please report this company to the BBB and AG so that they cannot profit from their cheesy marketing scams.

I received this teeth whitening product, but after using the trial product and having it burn my mouth so badly I could not bear to keep it on for the recommended time, I decided relatively quickly this product was not for me. Unfortunately the first shipment came before I had a chance to cancel, so I promptly returned the package. Well come to find out, according to the representative I spoke with, I can not get a refund because I did not get an 'RMA' number before I sent the package back. Apparently you have to schedule a return with this company. HOWEVER, the kind representative did tell me that they received my package. HUH? Okay then everything is okay right- nope. She offered, for a mere fee of 4.95 to send the same package back to me, but it now can not be returned for a refund. Now, mind you, the package is intact, absolutely no product was used or opened or touched for that matter. So, now they have their product and my money. Doesn't seem quite fair to me. It is not even a matter of 84.00 at this point, it is the principle. I will fight to the bitter end to see that this company gets exposed for the rip off operation they are.

I ordered Ivory White online for their Free Offer ($1 shipping charge only if I cancelled within 10 days of receiving) but when I tried to cancell the operator said "too late" since they had shipped the order. When I got the order it contained 2 boxes, 1st was the "Free" box and there was a second box marked Ivory White Program Kit ($78.41) I asked them why the charge and they stated we'll only charge you $19.41 for today for the Ivory White Program Kit !...They said" You can keep the Package".
I said I did not order the Program Kit but they said we'll charge your credit card anyway!
I contacted NYC Consumers Affairs Dept & the BBB.
Since I got no satisfaction I called and cancelled my Credit Card so they cannot charge me any thing more.
This is a very Fraudulent and Bogus Company and should be put out of business.
I noticed many complaints by many others on this web site. K K Wada/NYC

i could not leave their website for the sweepstakes unless i ordered an item. i took the only free item that they had listed although i do no need the product, they sent me the product and charged it to my credit card, which i have never put on the computer to purchase any item. i do not know how they obtained my credit card number but i will call my cc company to have this charge questioned. this company and pch is in my opinion are SCAMS!!!

Did Not Order! Unauthorized Charges! Customer Service Is A JOKE! SCAM! THIEVES!

Complaint Rating:
Company information:
Ivory White
Colorado
United States
Phone: 800-964-4593
www.ivorywhite.com

I was looking through free offers on "Cool Savings", coolsavings.com, and saw many offers, I signed up for one offer - not Ivory White! A totally different offer and company, gave them my complete info, including credit card. Ivory White shows up on my statement with charges of $3.44 and $1.43. I called them immediately and asked who, what, why, etc. I was told this: the charges were packing and handling fees for their free trial offer. I told them I never ordered this product! They replied that they would cancel my account, however, I would have to wait to receive the package and then ship it back, before I could receive a refund. I could not not believe my ears! I never ORDERED THIS PRODUCT!
When I did receive a box, with no information IDENTIFYING IT as Ivory White, I marked it "Refused and Return."
Now, I have discovered a charge of $78.41 on my credit card which I have not authorized.
Ivory White 'customer service' replies that is the charge for balance of the free trial offer. WHAT?
I asked that 'person' what their return address was and was told Bolder, CO.
NOW, that rings a bell! I told her that I had returned the box unopened, marked, "Refused and Return". This 'person' states that they haven't received the package and I will not receive ANY REFUND AT ALL UNTIL THEY RECEIVE THE RETURN! WHICH WAS SENT BACK WEEKS AGO.
I DID NOT ORDER THIS PRODUCT TO BEGIN WITH.
I RETURNED A BOX, NOT MARKED IN ANY WAY AS "IVORY WHITE."
AND THEY HAVE STOLEN, YES, STOLEN UNAUTHORIZED FUNDS FROM ME!
THEY SURE HAVE GOT THIS RIP-OFF/SCAM/ THEFT DOWN TO A WELL OILED DIRTY GAME!