Shortly after installing CA internet security, my computer was showing signs of performance issues so based on the high regard the Geek Squad had for CA due to their free tech support I called CA. They took remote session for about 1hr and said they were changing up some settings to improve speed and compatiblity. The next day I come to my computer to find it's been really jacked, operating system wasn't working normal, it had a Trojan virus!! They left my computer open to be hacked somehow so I called back only to be told they could not provide further assstance that I must spend $160 for 1 yrs to iyogi. I couldn't even comprehend what I was hearing at the time. Then they tried selling 3yr package, I resisted, finally 1 yr. for $139. Does this sound familiar? According to many other posts I see it is very common. I didn't feel I had a choice but now look back will know better for next time my int security renews it won't be with company that outsources to iyogi. Anyway, after loosing my computer and my life for 2 full days, they got it operational. I did try then to cancel, they would not allow so I proceeded with a charge back dispute from my cc Bank of America who in the end would not allow saying I DID receive services! Yeah, they killed my computer then revived it but is that just??? When CA shouldn't have hassled me into buying anyway which then I found out it was iyogi all along disguised behind the company name CA trying to get more than the $80 I just paid for the program and another $35 for pc tuneup (another waste). I have always received kind personnel but am still trying to get partial refund for $80 that 4 times now they say and have emailed was processed over a month ago but haven't seen a penny. They keep lying everytime I call and getting my address each time when of course they had it all along but keep playing this sick game. I found Support trix and they are the official tech support now for me and aren't crooked!! iyogi in India can go t H$&L! Can you tell how displeased and upset they got me? The companies that are using them are surely hurting theirselves as well (DAaaaa!) I won't use them again either! Danger! Beware of your supposed virus protection tech support-

ON'T DO IT!!! save your money get your tech support from someone else. I call iyogi to clean up my computer and run a full virus scan and they crashed my computer started taking out programs and installing new ones. They lost important information that was in my computer and after over a dozen techs and more then 44 hours on the phone in 9 days I had had it ! They lied to me gave me the wrong call back numbers, one being a porn line, not so funny. I asked for a address to write to and they said they do not have one that they do not except mail. I have every name and phone conversation logged, they can't lie about what they did. I even had techs tell me the first 2 techs made some bad mistakes but they could fix them, Well they could not They made a conference call to Dell and we had to order all the start up discs to re start the computer. The discs came in 3 days but the techs at iyogi could not get the computer started. they told me Dell sent the wrong ones and I would have to call Dell myself to reorder new ones. I called Dell and told then the problem, They said I had all I needed and would I give them a chance to fix it, I agreed ed. It took the Dell tech 30 min to get me back on line and about 2 hours to down load every thing else.
THANK YOU DELL !!! It coast me $129.00, so I ask iyogi for a full refund for all 3 of the computers I have been paying for they said yes. 2 days latter they have 10 reasons that i cant get all my money back. Not one reason applies to me!! They have very poor support and due nothing but take your time and money!!! TO the tech support that called us stupid Americas GO TO HELL!!! THOSE Americans keep you working, WE should stop outsourcing our work to these ungrateful Basterds!!! You should also stop immigrating to this Most wonderful country. Find work with out Americans I bet you can't!!! You should bend over and kiss the ass of every red blooded American because you couldn't put food on your table with out us !!!

Iyogi, the Indian based, "computer support" service is a scandalous outfit. I do have to give them credit for their salesmanship and superb skill at telling lies in the most convincing manner. When the service was sold to me for $169 for a year I was promised that my computer problems would now all be taken care of for this low price. I bought into it after having spent night after night trying to solve various problems on my laptop that I use for work. I enjoy troubleshooting computer software but it has been too time consuming and thought of having "expxerts" do all the dirty work for me sounded like a dream come true. The sales job was exquisitely orchestrated and the technician who sold it to me sounded like he knew all kinds of things that I was unaware of, e.g. I should not have had more than one backup program on my computer and that duplicate programs for backup by 3rd parties will cause corruption. The message was also that the kind of problems I was having, windows backup not working, were too complicated for me to be working on and that I should be turning this over to their professionals who would take care of everything for me. I should call if I wanted to install a new program or if I wanted to correctly uninstall a program. I should not use any 3rd party software. I did notice that he avoided giving me specific answers to most of my questions, e.g. how large an external drive I should have for backups. He had his agenda to sell me on how foolishly I had set up my computer and that I should give up doing any of this for myself. I made it very, very clear that I was calling to get help with a backup up problem with the Volume Shadow Copy service and he assured me they would take care of that, "not to worry" and he even wished me good Karma at the end of the call. He and other technicians use a technique of sounding very caring, reassuring, kind, and infinitely patient. He first tried to sell me 2 years of service at a better yearly rate that the one year cost, which he initially did not even mention as a possibility. It all sounded so good. He also told me there was no way that Caper 6.0, one of my backup programs, could copy my hard disc to an external hard discand then tranfser a working operating system back to my internal hard drive. I felt I a fool for believing Casper's claims in PC World and started to think I was being misled by that magazine and stupid to spend money on backups besides the Windows Backup that came with Windows. He asked me how much I paid for each 3rd party software and left me feeling I had wasted a lot of money for programs he said should be all uninstalled because they were just creating problems with my registry. He went through my registry with me and pointed out programs that I did not know were there and that his technicians would "clean up". Despite having a fair amount of computer knowledge he left me feeling like I knew nothing and that everything I had been doing just messed up my computer.

As it turned out when I called for technical service to my computer for my backup problems the next technician gave totally different advice and was going to get my 3rd party backup to work. He took control of my computer and started to do many of the same things I had already tried. There actually was another technician I talked to before him who told me it was impossible to have Microsoft Windows Backup work if any other backups were installed. The current technician said I could get off the phone while he further researched the problem. He was going to call me back when he needed my input. There was no call back and when I checked my computer I was still getting the same error message about VSS not working when I attempted a backup. So

So I called and talked to a 4th technician about the fact that my backup problem had not been fixed by the 3rd technician. This 4th technician's response startled me. "We don't do any troubleshooting on backups".
I couldn't believe that I was getting a totally different answer negating what they had originally promised to do for me. I asked to speak to a supervisor, who like all the others with the company was polite, reassuring and it was extremely hard to nail him down to why I had asked to talk to him. These people are very sociopathic and very bright. He confirmed what his underling had said, "We don't work with backups", but we "have unlimited support" in all other areas... I demanded a refund. He transferred me to Customer Service, once again a very polite Indian woman who cleverly tried to divert me when I told her I had been lied to and started to point out how great a deal I had bought and that they would set up Carbonite for me, completely avoiding my complaint. Eventually she surprisingly said she was putting in a refund for me which I should receive in 2-3 business days. It will shock me if I get the refund. She gave me a confirmation number for the refund which I expect will be bogus.

Another aspect of this is that PC World endorses this service. Their only "Con" in their evaluation was that you need to know enough to be specific in asking for what you want them to do. There was also an article in PC World that was quite positive about them.

Let the buyer beware. My main point is they blatantly lied about what service they would provide and their technicians gave me completely inconsistent information.

Elliott Friedeman

On August 18, 2010 I was talked into buying the $169.99 annual unlimitedPC support for a year. I spent 4 hours that night speaking to a technician trying to get my laptop fixed. We had to stop after these 4 hours because the technician was having problems fixing my laptop. I finally had to ask him if we could finish the process the next day and he said yes. I called back the next evening and again I spent anothe 1 1/2 to 2 hrs waiting just to speak to someone. I finally spoke to a technician just to be be told that he had to transfer me to someone else so we could finish the process. To me they wasted alot of my time working on my laptop and not even get finished with it. I would like for the $169.99 be credited back to my credit card.
Thank You

thought i was calling hp but come to find out it was iyogi and they were not anything to do with hp the guy told me i didn't have software coverage and first i would have to pay $169.99 and of course i thought i was talking with hp and i was frustrated but this place is a rip off and i called back the same day which was 8-13-2010 the guy i talk with earlier told me was no problem and i could get my money back but then his boss got on the phone and said no and was trying to tell me why i needed this software stuff and to come down to it my laptop is fully uder warranty but to rathjer i will get my money back they claim i have to wait till monday to call customer service and my bank is closed today so i can't get ahold anyone there but don't let them rip you off because thats what they are.