I've recently signed up, and then canceled a one year agreement with iYogi. The whole process was somewhat of a nightmare and I'd only wished I done my research before signing on with them for the year. In the end, I did get a refund, but what it took to get there is amazing and unforgivable.

Last week, I received a virus in the middle of writing a final term paper. Earlier in the day I had let a friend of mine use the machine to watch the awards on tv. He was unable to find a good site to watch it on, but he did find a site that filled my computer with loads of crap. The resulting viruses and 'malware' as it was explained, was the reason why I lost my paper that evening.

I iYogi showed up in some search results, and eager to get something done, I contacted them on the website to process payment and get my paper back and computer cleaned. After 3 failed attempts to run my card, they finally got it to work on a friends visa. The guy connects to the machine, for 2 hours (mind you, this is at 12am.) After 2 hours of troubleshooting and trying to remove the virus, I say goodnight to Muhammad and go in search of another service.

I ran some google searches and found secure remote support. They had a nifty lil box that I could talk to the technician through right on their website. The representative was able to give me an exact figure of what is was to cast to optimize my computer and said he could do it from their office and I wouldn't need to take it anywhere. I was able to pay with my credit card on their site (which iYogi couldn't do!) which made it easy for me. The technician then started his process and in less than an hour I was surprised at how fast and clean my computer was again. It was like it was new all over again. I had forgot how fast it was. The technician, then recovered my word document and was able to get all of it except that last page that I had written. The technician thanked me for my business upon completion. This was all at 2am! He sold me the service for about 80 bucks, and an external hard drive which arrived last week (to back up all my school work.)

The end result, was me filing a BBB complaint against iYogi, finally getting my money back, and giving my business to a company like secure remote support. They actually earn it, and do a good job. Do your research before you buy. No one wants to get stuck in my situation, not fun.

I was having trouble with my Windows not finding my anti-virus software on my computer, so I called Microsoft to get help in troubleshooting my problem. They transfered me to what they called their tech support and I then found out it was something called Iyogi.

They told me that they couldn't help me unless I bnought this program and used their tech support I told them that I didn't have the amount of money that they required for their assiatance. They first told me that it would be bewteen $100.00 and $200.00 dollars for them to help me. I was ouraged, then they told me about their touble shooting program and it was only $139.99 for a year of unlimited tech support, I told them I don't have that kind of money, I live on Disability, then they told me about a plan for two years unlimited that was just $249.99. I said, "You're kidding right, I just said that I couldn't afford $139.99, now you're trying to force me to buy something even more expensive?" Also they screwed around, kept putting me on hold and cutting off my connection, using up over 120 of my valuable cell minutes.

That took place on April 5th, 2010 and today one week later, they took $139.99 out of my checking account. I was "hot", I called them and told them I wanted my money back, the guy that I talked to ask me what was the problem why did I want my money back, so of course I had to go through the whole story again, about them forcing me to buy something I didn't want. I told him flat out that they are crooks and I want my money refunded. He told he'd do it. but I can only get $80.00, not the total $139.99 that was taken from me. I ask him why I can't get the whole amount back and he told me that the remainder was a service fee. I asked him why, because you didn't give me any service I figured out the problem by myself.

Well, of course he just said that he couldn't do anything about it. I just couldn't get it back.

I'm just letting you all know that Iyogi are crooks and you'd be better off to ask a friend to help you with your trouble shooting or to figure it out yourself, unless, of course you havemoney that you don't mind throwing away.

i called iyogi to get computer checked, run faster, could hardly understand person respondimg, they were polite and was told for 339.00 three years my computer would be fixed run bettr, protection .after being 2hrs they finally got things ok but the very next morning my computer was so slow and so much harder to understand I hated it, I e-mailed iyogi told them I do not like it too complicated and to much money, I read so many bad reports about iyogi, being nice about it I said I wanted money refunded as they promise money back guarantee.they do not answer my e-mail or answer calls, I contacted verizon whose websitethey endorse, I do not want to go higher like fcc just want money refunded and iyogi off my computer once and for all I WOULD NEVER TELL ANYONE I CARE FOR ABOUT IYOGI IT SURE HAS A BAD REPUTATION WHICH I FOUND OUT.please if you could let me know what to do or setttle this without seeing a lawyer I would appreciate it.at the age of 70 I need things simplified not like it is, all I ask is get rid of iyogi on my screen and refund give me google anyday .someone said even the geeks are better and much cheaper, they should not be allowed to continue this at our expense, THANKYOU VIOLET