J.C. Penney {Brea Mall Store) Interior Decorating Dept. My complaint is that we have been waiting 5 months to have Shutters installed. Since the beginning when we submitted our order the decorator told us she would sent out to have our shutters re-measured by the shutter company. They came out and re-measured. The decorator told us she would get back to us and let us know the results. A month went by and did not receive a phone call from the decorator (Diane Adams). I then made a phone call to the store and was told she was out on sick leave. There was never a phone call from her I was the one that had to make phone calls to the store in order to know what progress was being done with our order. When she finally returned our call she stated she would order our shutters. I was the one to make the phone calls to see how our order was progressing . I think it was her responsibility to get in touch with us to let us know when our shutters would be ready. I was the one to call her to find out how long it would be before our order would be ready. She never did call us to let us know the shutters were in to set up a date for installation. Once again I called the store as we were awaiting this order. In June the shutters were ready for installation again I was the one to call. They were here to install the shutters on June 8,2006. On window was installed and the installers were unable to install the sliding glass door shutters as they stated the shutters were too short so they were unable to finish the job. They left the doors in my family room and stated they would go back to the shop and write up why they were unable to finish the job. They would let the decorator know the measurements were wrong and they would get back to us. A week went by and no phone call was received. I then had to call again, which I think was not my responsibility, they should have called us to let us know what they intended to do. At this time she was not in the office and I asked for the complaint department. I told them the story and they in turn were able to get hold of her manager. They made arrangements and Mike their head installer was sent to view the problem. This was on June 15 he stated he would send for a rush order on a part they failed to order. As of this date July 13 I have not heard from them. I called the store and left a message to return my call. By the way I called last Thursday July 6 and talked to Maureen who stated Diane would not get back to me until Wednesday July 13. Here it is July 13 almost another month and my shutters are still sitting in the family room and no word as to when they will complete the job. This is not good customer service. I will never again shop at your store for interior decorating again. I thought by shopping at your store you would an excellent job of decorating but I see now how things have changed. The reason I went with your store many years ago was then they did an excellent job of decorating.

Sincerly,
Ms. Juanita