Sharon R. Shepard
John E. Shepard
3201 Key West DR
Garland, Texas 75044
12/25/09

I am mad: My Mother did not get her birthday gift for Christmas

Company Description (2009352110177294)

6501 Legacy Dr.
Plano, TX
75024
United States (Map)
Phone: 972-431-1000
Fax: 972-431-1362


As long as your company is in business I will never use you’re on line service again. I will promote my family and friends never to use this company anytime. I hope Wal-Mart help close the doors to J.C. Penny.
I made an order on line 12/18/2009 during the day. I was told by your agent that is should get there on time for my mother’s birthday. We should be able to get it there by then (tape recorded conversation). Are you sure that it will be delivered? Yes, she should get it on time and I will put a note on it.
I was sent a letter explaining the information about my mother gift (12/24/2009). I called UPS and they told me that it would not be deliver until the 29th of Dec. What kind of mess are you running?
If I know my mother was not going to get her gift I would have went into J.C. Penny and picked the item up and mail it myself using another services.

This company needs to refund my money and cancel the order. My mother did not get her gift and I will dispute the changes. I will take this company to small claim court due to the lies you have told (using my tape recorder).
Take me off your mailing list we do not want a --- thing from this company.