Bought a recliner in October in November it was peeling the leather finish, similar to the way ford trucks peeled the paint in the 1980's do to bad primer. Had service guy out, he took pictures told me it was quaranteed a year, that it would be repaired or replaced, I would hear from JC Penny that night, after a week I notified Chase, Credit card, the card I made the purchase on. They immediately took my side, taking the item off my account. Pennys finally contacted us, told my wife that the chemicals in my hair caused the problem and that the Warranty wouldn't cover it. I notified the Chase CC company and sent them pictures of the chair and asked how the warranty was determined to be invalid if they didn't take a sample of the chair's covering or my hair? Pennys called again, telling my wife the chair was discontinued model, that we should go back to the store and make a selection of another chair, well, sitting on the floor was the same discontinued chair, and several chairs of lesser Quality. Thay then told me I had to purchase and pay for the second chair before they would issue a credit for it. This was too much for me, I told the manager that he must come pick up the old chair and he told me that I had to do the exchange, thank goodness I had the foresight to use my chase credit card.
we left the store, I notified the credit card company of what had transpired asking if they could convince Penny's to pick up their chair. Next day my wife got another call from JC Penny's, they are picking up the defective chair tomorrow between 9am and 1 pm. I will be video taping the pick up. Also I went on line to the chair's, manufacturer, seems the chair I bought was a discontinued model that J.C. was selling as a New Chair.

ANY ONE OUT THERE THAT IS PLANNING A MAJOR PURCHASE, USE A CREDIT CARD, THE CREDIT CARD COMPANY, SUCH AS CHASE IN THIS INSTANCE WILL DEFEND YOUR RIGHTS, HAD i PAID CASH, i WOULD HAVE BEEN STUCK WITH THIS LEMON.