I would like to inform you all about the poor service provided by Jack Focus Maid Agency - Katong Branch.

Within the span of 3 months, I've received poor and probably "dishonest" service at multiple instances.

a. We took a maid, which was already at the agency. The agency informed that "the previous employer went overseas and hence returned the maid". Later through the maid we came to know that this is not true.

b. The maid's attitude was not good, so we asked for a replacement. We selected a maid & were given 1 month timeline. After 1 month, when we enquired, the maid was already released to someone else. Miscommunication was given as the reason.

c. They asked to select another maid, who has a ready passport. Then the maid can come in 2-3 weeks. We did the same. Only after 2 weeks, they confirmed the arrival date. On arrival date, they said maid has arrived and we can come for collection. One day before collection date, they said the maid is still in Indonesia and they would let us know the arrival date next week.

The maid agency is run very unprofessionaly. Once they take your money, you either forgo your money or keep suffering. We thought "Jack Neo's" name would provide good service.. Alas, not true!!!