I was with a friend who was also going to get food from this establishment. We enterred the store, there was one other group of people who were eating in the lobby, we were behind one other customer to order. We orderred our food and the customer in front of us was asking about her food about 20 minutes after we orderred. They had just brought our food to us which was to go, the orders were wrong, both of them so we had to send back the three burgers to be redone correctly, mine was not even the right sandwich. We were given the excuse that our food was given to another customer which I am guessing to be in drive thru because there were no orders going out in the lobby. The lady in front of us had 3 meals she was waiting on and they told her that her food was given out to another customer as well and that they called her name which they never did and blamed her for the mishap, she didnt pick up her food so they gave it away. I never heard Maria's name called, the other customer. While we were waiting 3 different people came in after being in the drive thru, their orders were wrong and needed correction. After 34 minutes, it appeared that they had fixed all the orders that needed fixing but never even offered to change out the side orders that had been sitting over 20 minutes. I just think that you need to consider getting some different people in that resturant, those people have no idea what they are doing or how to handle customer complaints. I and my friend asked to have a new sides and because they were cold, the lady said she was sorry and walked away. During this time the lady doing the drive thru stated that the drive thru orders were over 30 minutes waiting as well and was asking the kitchen staff what was going on. This was the worst experience I have ever had at any fast food facility in my life and would expect that Jack in the Box # 534 will recieve many complaints tonight for their lack of customer service and lack of professionalism not to mention their wait times for the orders that waited.

I have no way to attach proof but I will give you both the reciept numbers for myself and my friend who was there with me. Mine contained 1 meal which was enterred wrong as a number 5 meal when I said number 6 and my friends was 2 meals with shakes and rings. My reciept number was # 351 carry out order taken at 7:38:42 pm and my friends reciept number was #350 carry out order for 7:36:39 pm for resturant JIB#534. We did not leave that resturant until 8:09pm with half the food cold because they never offerred to replace it.