After visiting the local Jack in the Box tonight, I have resolved to never go to one again. The service was absolutely terrible- I have never been so mistreated in my life. As I type this, I am in the process of filing a complaint with the Better Business Bureau.

The service woman, by the name of Evette or something similar forced me and my buddy to sit in the car for over 25 minutes while she slowly filled everyone else’s order in the drive-thru. We could see our order sitting on the counter, but she refused to hand it over. Obviously, she was angry at us for ordering separately, and using two coupons in a visit, which she had vehemently protested against. Look lady, if you didn’t want to let us use them, you could’ve just said so and let us go on our way. Furthermore, she kept on purposefully mixing up our order to delay things: “Oh I thought you said the Chicken Sandwich, ”… “No you told us two tacos.”

On top of this, the lady didn’t even give me a receipt, claiming that it was already in the bag. I don’t know what happened to the money I gave her but that’s that. When I got home, I threw away all the sandwiches because who knows what kind of crap she must’ve put in them. This is without a doubt the worst customer service I’ve seen ever.

I went to the Jack In The Box in Phoenix, AZ store #143 on the night of Saturday evening 4-16-2011 to get something to eat after a long day at work (12 hours) and was serviced by Cindy who was obviously having a bad day. I was rushed into ordering my food but there was nobody in line behind me in the drive-thru as I was doing this. After being hurried into ordering my eat and run dinner, I noticed a sign with a picture of Jack and a chocolate cake with the words, "It's not too late to order one at the window." So I decided that I wanted one and when I got to the window, Cindy says, "Im sorry. We're understaffed and I cannot take your order." I referred her to the picture and she rebuttled again and said that she would NOT take my order. After trying to convince her to do her job properly, I had to then persuade her to give me the condiments needed to enjoy what I had ordered and it was a dragging process. She made me wait for my condiments which was an obvious signal of her rudeness towards me. After I finally got them she then REFUSED TO GIVE ME MY RECEIPT because I mentioned putting in a customer complaint. By the time I got my receipt and condiments that I asked for and waited patiently for, there was a line of cars behind me making it even harder for her to do her job and making other customers wait even longer for their food.

I normally enjoy the food at Jack In The Box but this visit has left such a bad taste in my mouth that I WILL NEVER GO TO ANOTHER JACK IN THE BOX AGAIN. Cindy has succeeded in turning away a good paying customer making it more of a loss to your company than a loss to me.

I have no idea why she couldn't do her job as she's paid to do or at least be nice about it when she doesn't want to do her job. Obviously, she had a problem with completing the simple job task that she was hired to do. I tried to sleep it off and give it time, thinking that I'd feel better in the morning about what I had to go through to get a fast food meal but, I'm so disappointed that I had to put in this customer complaint.

Thank you for considering this complaint and please help Cindy so she could be more productive to your company as for she has made it so Jack In The Box actually loses business after this event rather than continuing to gain it. Have a nice day.

Sincerely,

Timothy James Garner

i have eaten at this restarant since it first opened probably a year ago...and i have had food poisoning for the last three visits...i always oreder the same thing..ultimate chesseburger combo...curly fries and mint or vanillla shake...i am still going to the bathroom all over myself from last nights order...i have been bujying imodium ad and it is like 15 a bottle or box of pills...i need and deserve some action...i am 31 years old and have been a loyal customer since 1987...my contact no is 951 490 9792...i have complained to cashiers...manager maria and hq...please help e mail @[email protected]

Went to Jack In The Box last night ordered a Jumbo Jack with Cheese No Pickles. Time was 7PM 2-7-2011 at VanOwen and Balboa St. in socal. Took order wrong added extra pickles. Would not make new burger refused to give refund.

Tonight decided to goto Jack In The Box two miles North at Balboa and Roscoe Blvd. Ordered new All American Burger. Girl making sandwich her name is Sarah or Sara unsure which. Ordered with no pickles which the receipt said no pickles. Today's date was approximate 5:15PM at 02-08-2011. Got home, meat seemed undercooked and not hot. Burger patties were thin and cheap. Cost of this burger was $3.79 seemed overpriced. Went to bite in and there were the pickles. It seems the employees at both stores on two different evenings who made the food are unable to make burgers the way they are ordered. For tonight's order the receipt number is "Drive Thru #123 and the store number is JIB #307 The manager Maria was courteous and did refund the money, but why the awful experience? Shouldn't you get hot food that is matching the high price in quality the way you order it? Evidently we will not be going to JIB restaurants anytime soon for their poor service.

I ordered the big meal deal for my husband and I on my way home from work. I work 50-55 hours a week and my husband is homebound with cancer so we dont get the luxury of enjoying a home cooked meal. I mostly bring home fast food. however, when I got my order home, and proceeded to unpack it onto plates, the tacos looked as if they were pre made and have been sitting around for hours! it was awful!! needless to say, we did not eat them as we considered them un edible! shame on that jack in the box for their very poor quality! I will not be returning!