This was the third time we went for food. Again, the customer service was horrible, long wait. Finally, we decided to go drive-thru with our receipts to claim our food. Not only are they always short staffed, the professionalism is lacking. Employees can't seem to communicate in English, and if they do, they call us "Yeah, man", or throw hands up "C'mon man!" The other issue we noticed there's always problem with their building. One time we noticed the ceiling insulation fell in the dining room. This time, the dining room is flooded. If the store is badly managed, God knows how clean the kitchen is. We'll never go back again.

At approx 1:30pm, on my lunch break today, I decided to go to Jack In The Box Drive Thru at the MaeAnn and McCarran location. I ordered a medium coke, (2) $1.00 chicken sandwiches, (2) hamburger deluxe, and (2) .99 tacos. After getting home to eat my lunch, I realized my order was incorrect. I only received the medium soda, one chicken sandwich, 1 taco, and a jr bacon cheeseburger. I realized at that point, I did not receive a receipt either. I called that location and talked to ‘Stephanie’, she told me they were sorry bout the mess up, and they would refund me and replace my order. I told them I wouldn’t be able to get to them until after my work shift at around 6:15pm later that evening, and she said it would be no problem and she would leave a message for the next crew. When I got there at 6:15pm exactly, the girl that was there told me they had no message and could not do what they had said they would do. I then told her that if it was two big of an issue, I would come back in the morning and deal with it then. She then told me it wouldn’t be a problem, asked what my order had been, then asked me to wait for a minute.

Forty-five minutes later, she finally brought out some food and said she could not refund me; it was too big of an order, (approximately $7.00). I told her again, that if it was too much of a problem before she did this, which I would have come back the next day. She was very combative, and unprofessional in her response. She also refused to give me her name, and if she did I think from her actions, she would not have told me the truth.

So in retrospect, after making two trips of ten miles, and after being promised something, to say the least I was extraordinarily upset. After having to not eat lunch all day long, (mind you I’m hyperglycemic), and spending nearly an hour trying to get food from that location of Jack In The Box, I decided to call the customer service number. I gave the person who answered the call all this information, and he stated that it was unusual to get my meal replaced as well as a refund. After talking to him for 10 minutes, the best he said he could do is mail me a voucher for a free combo meal, which doesn’t even add up to what I originally spent, and said I should go back and deal with the manager, Stephanie, again. Now I will have to way a total of 3 or 4 days to get the food that I already spent money for!

I am sorry to have to write this sort of a letter but I feel this is a very serious problem, I am hoping this letter will make you understand that my faith in your store has been shaken. I work very hard, and don’t feel its right to get a lesser meal with bad service, (and being made to wait nearly a full hour + 3-4 days to get my meal). I would really like my faith in this store to be restored...

i work at jack in the box tis is my third time working there. the first time i worked there i loved it but now since im back i am under new management and it is a horrible work enviroment. the store assitant (charn clay) is so disrespectful i am just getting off and i was explaining to her that we had to do a overing and she yelled a cuse me out then got mad at the teamleader and i explained to her don't get mad at him i asked him to do it and she cured at him at told him that he shouldn't listen to regular employees i am tired of her abuse she cause alot of conflicts at work because she starts alot of rumors and enjoys when employyes have conflict cause of her rumors hse is spreading. i am absolutley tired of getting mistreated by her. they will write you up for things that don't even matter and when you try toexplain yourself they don't want to hear your side. also there is a note on our walll that states if you need to call in call in at least an 4 hours ahead of time i called in 7 hrs ahead because i was sick my boss tina g. did not call me all she did ws send me a text messages saying yoour are fired if you don't come in. they sit in the office and talk about everyone and heir personal life instead of worring about the customers. we are always out of products and when we tell them we are out they yell at us like its our fault. and there is a bad problem with cash shortages at work. this jack in the box need to be look at more. i mean what store can't do overings? i work hard i barely call in cause if i di i feel i will get fired it was one time i called in many hour ahead if time and they told me well i better find someone to work for me..i was sick and that was the only time i missed work i am really getting tired of this job but it's al i have right now to support myself.

this last commercial is offensive and dumb also what in the hell does jack goin home and his dad with a 4 hr "problem" have to do with food or Jacks products. I dont approve

not even funny

The first ad shows a new employee, his feet tied to a rope, being dunked upside down in a vat of melted cheese. Tag line: "We're just hazing the new employee." followed by a laugh track.

The 2nd ad shows Jack sitting at the kitchen table with his mother, his father opens the door saying, "Patty, call the doctor, it's been over 4 hours." looking down to his genital area. This is being shown at 6:30pm - family time.

Family time aside, it's in such poor taste and has nothing to do with Jack in the Box's menu.

With all the bullying going on, hazing is SO inappropriate and has nothing to do with their menu. When this ad runs, I can't breathe.

I've sent emails complaining of both and nothing changes, no response.