I'd love to like Jack in the Box. As far as fast food goes, they have lots of variety and some healthier options. However, I am extremely frustrated by their breakfast service, and lousy management/corporate customer service.

Sorry guys, but putting cream & sugar in someones coffee during drive through service isn't an optional request for most people. It might seem petty, but once you are handed a coffee with lid, removing the lid will always cause dripping due to condensation from the hot coffee. This is the point where I not only burn myself, but I mess up my car, as well.

In addition, there is rarely a place to pull forward at a Jack in the Box restaurant in order to add the ingredients before driving; sugar packets are messy, and cream containers are difficult to open without spilling. My car is a mess after coffee service at Jack in the Box -- every single time! I have made the simple request to have the cream & sugar added at multiple locations and I always get attitude for making the request.

Most of the other fast food restaurants offer to add cream & sugar for you, but Jack in the Box won't even do it if asked. I have complained to both management and corporate customer service with no results. So, I drive a mile out of my way to get coffee and breakfast from McDonald's.

Apparently Jack's bubble head contains nothing but air which is passed down to his managers! A counterfeit credit card in my name was used to purchase approximately 40.00 worth of food at a Jack in the Box in Bakersfield, CA. When I called "guest services" I was told that Jack's policy is NOT to ask for identification when purchases of any amount are made. The "Senior agent" I talked to was totally rude, asked "...just what do you think Jack in the Box is going to do for you?" I felt like I was the criminal!!! I was basically told I was SOL until my bank reversed the charge - I was told Jack's policy was to not contest bank reversals because they (JIB) didn't ask for ID. she wouldn't supply me with the store location or phone number. When I explained about filing a police report she told me she would give me a report number to give to the police department. So because of Jack in the Box policy and a crook with an affinity for junk food...my bank and I are stuck with the footwork of trying to get back my money.

On 6 October after we had finished work we stopped at the East Bremerton Jack in the Box to grab a bite to eat and we waited and waited for help after ordering it took 35 minutes to receive our Breakfast meal (FAST FOOD?) Then upon receiving it and opening the containers the so called french toast sticks were burnt, as well as the hash browns the oil that dripped from them was older than who know it was brown in color and stained everything it touched the brown color. This was our 1st time at Jack in the Box will we return Don't think so.

Charlie

Jack in the Box advertising and all others involved in your new commercial ...
We have always enjoyed your commercials. They are cute and catchy.
But this new one is so offensive. We are a Christian family and carefully watch what my grandchild watchesand selectives about what we watch. We are not Jesus freaks... just concernd Christiens.
With this new commercial I was totally disgusted when we saw the clothes coming off and men and women in only their underwear.
The last thing that a fast food restaurant needs is smut, nudity and degrading peoples values.
I know that we have enjoyed Jacks food in the past ...BUT WE WILL NEVER EAT AT OR SUPPORT THEM IN ANY WAY. NEITHER WILL MANY MEMEBERS OF OUR CHURCH. WE EVEN REMOVED THE JACK HEAD FROM OUR ANTENNA..
I feel they owe americans an apology for the sexual assault on us and our children in order to sell a product that sells itself.
Please let the advertising gurus know that they went way to far down the wrong path.
Thank you for your time, Rhoda L. Lindeman

For 3 weeks now one of my favorite shows on tv runs a commercial for jack in the box. No problem Except the commercial is run in spanish only! Are you kidding me. The channel I watch is all in english so why would I want a commercial in spanish or any other language for that fact. I called Jack in the box regional and district and they still have not pulled it or changed it to english Last time I checked this was America, Talk about not reaching your target audience and insulting the generations of Americans aho came to this country and learned english. JAck in the box is boycooted by everyone we know now. Yes its a fact we have a lot of mexicans in this country but why am I having their language shoved down my throat.